JAPAN AIRLINES

Passwords (From October 20, 2021)

言語につきましては、以下ボタンから選択してください。

Please select your language from the buttons below.

日本語および英語以外の言語は、以下プルダウンより選択のうえ、次へボタンを押してください。

For languages other than Japanese and English, select from the pull-down menu below and click Next.

Password

Passwords must be at least 8 characters long and contain at least two the following character types: uppercase letters, lowercase letters, numbers, and symbols.

For instructions on how to change your password, please see "Changing your Password" below.

  1. You will no longer be able to use your current 6-digit password on the JAL website from around October 2022, so please change your password to one that complies with the new policy.
  2. Please use your current 6-digit password. If you became a member after October 20, 2021, please log in and register by selecting "Set 6-digit PIN code" under "Manage your account."

Setting and Changing Passwords

The minimum length is 8 characters.

Passwords must be at least 8 characters long and contain at least two the following character types: uppercase letters, lowercase letters, numbers, and symbols.

Valid examples: "Jmb_2015" or "Jmb20150"

Invalid examples: "123123123" or "abcabcabc" (cannot be registered because they only use one type of character).

Allowed character types: uppercase letters, lowercase letters, numbers, and symbols.

  • Uppercase letters, lowercase letters: A–Z, a–z
  • Numbers: 0–9
  • List of symbols that can be used
! " # $ % & ( ) + ,
- . / : ; < = > @ [
] ^ _ {  

The letters in the password are case-sensitive.

Example: You set your password as "Jmb20150"

→ If you enter the letters in a different case, such as "JMB20150" or "jmb20150," your password will not be recognized.

When entering uppercase and lowercase letters, make sure they match those set in your password.

Avoid strings of characters that could be easily guessed by others (such as your full name, date of birth, or phone number).

Examples of things that are easy to guess:

  • Your full name
  • Your date of birth
  • Your ZIP code, address, phone number, or fax number
  • Your email address
  • Your employer or school name
  • Your family name

Changing Your Password

You can do this via "Change password."

Forgot Your Password?

In the interests of protecting your personal information, we are unable to take password inquiries via phone or email.

Please use the "Reset password" option.

Forgot Your PIN Code?

Log in and go to "Manage your account" on the JAL Mileage Bank top page, then select "Set 6-digit PIN code."