A fee-based, in-flight Wi-Fi connection service that supports passengers' smartphones, notebook computers and other wireless LAN devices.
Upon connection through Wi-Fi, you will be able to enjoy browsing the web, checking your email, and updating social media networks.
Each electronic coupon entitles you to 24 hours of Wi-Fi access (24 hours from your first login).
Please configure your device as follows.
|iPhone / iPad / iPod Touch
||Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"|
|Android||Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"|
Gogo Customer Support (9:00 - 19:00)
Phone: 0120-907-754* (Japanese and English available) *Toll free (not accessible from IP phones)
Email: email@example.com (Japanese) / firstname.lastname@example.org (English)
Panasonic Avionics Customer Care
Phone: 0120-959-033 (toll-free from Japanese domestic phones but not accessible from IP phones)
+1-213-221-6130 (when calling internationally; international calling rates apply)
Business Hours: Japanese 9:00 - 17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays) / English 24hours
Please use the following number when calling from mobile phones, or from outside Japan.
03-6745-7796 [toll call] 9:30 - 17:30 daily, except Sat., Sun., public holidays, Year End and new Year Holidays
For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.