JAL International Wi-Fi Promotion (2023 Service Year)

Promotion code validity period

April 1, 2023 (Saturday) - March 31, 2024 (Sunday) (2023 service year) (flight date)

Registration period

March 15, 2023 (Wednesday) - March 20, 2024 (Wednesday) (2023 service year) (registration date)

Eligible members

Customers with JMB Diamond or JGC Premier status who register for this offer during the registration period

Outline

JMB Diamond and JGC Premier members who register during the offer period will receive an international Wi-Fi promotion code valid for use during the applicable service year (from April to March of the following year).
Enter the promotion code during your flight to enjoy 40 free in-flight Wi-Fi service sessions on international routes. Each session is three hours.

Important information

JAL international Wi-Fi service is provided by either Panasonic Avionics or Intelsat, depending on the aircraft. Please note that promotion codes issued via this promotion can only be used on aircraft equipped with Panasonic Avionics in-flight Wi-Fi service, and therefore cannot be used on aircraft equipped with Intelsat in-flight Wi-Fi service.
For information about the in-flight Wi-Fi service provider for your flight, please refer to the onboard Wi-Fi leaflet in your seat pocket.

  • Promotion codes can only be used by the member who registered for the promotion.
  • There are changes to Wi-Fi connection time from the previous service year's promotion. Starting from this service year, the promotion code will need to be entered again when using in-flight Wi-Fi for more than three hours.

Steps to take before your flight

  1. To register for this offer, click the "Proceed to registration" button at the bottom of the page.
  2. Around one week after you submit your registration, an email containing your promotion code will be sent to your JMB-registered address from "wifi-int@jal-flyon.jp".
  3. If you do not receive this email, please first check your spam folder and then make an inquiry using the contact information listed at the bottom of this page.
  • Your name, email address, and other necessary personal information will be shared with a delivery service provider solely for the purpose of delivering your promotion code.
  • If more than one eligible member wishes to enter using the same computer, please do not use your browser's Back button. You will need to close and restart your browser.

How to use the service

During your flight, enter your promotion code to use the in-flight Wi-Fi service. For more details on how to use the service, please refer to the onboard leaflet in your seat pocket.

Eligible routes

All routes that offer in-flight Wi-Fi service

Notes and conditions of use

  • Registration for this offer will only be accepted via this page. Registration will not be accepted at the airport, in flight, by post, or by other nonofficial means.
  • Promotion codes cannot be transferred or exchanged for cash.
  • Please use your promotion code prior to its expiration date. Promotion codes are not valid after the expiration date.
  • To verify your remaining number of available sessions, please contact customer support.

Inquiries

For inquiries about registering an account, internet access, or other in-flight Wi-Fi service questions

Panasonic Avionics Customer Care

  • Your personal information may be shared between Panasonic Avionics and JAL Group. Both companies will protect the privacy of personal information.

(toll-free from Japanese domestic phones but not accessible from IP phones; Japanese & English support)

(when calling internationally; international calling rates apply; Japanese & English support)

Email jal-wifi@panasonic.aero

Business Hours Japanese: 9:00-17:30 JST (except Saturday, Sunday, Japanese public holidays, New Year's holiday)  English: 24 hours

For inquiries about this promotion

In-flight Wi-Fi Service Desk

9:30-17:30 daily, except Saturday, Sunday, Japanese public holidays, New Year's holiday

Please use the following number when calling from mobile phones, or from outside Japan.  (toll call)

9:30-17:30 daily, except Saturday, Sunday, Japanese public holidays, New Year's holiday

For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.

Register

  • The promotion code needed to use the Wi-Fi service will be sent to your JMB registered email address.
    Please ensure that your JMB registered email address is correct and up to date and check your inbox within one week after registering for this promotion to verify that you have received the email containing your promotion code.

STEP1

Confirm/update your registered email address

STEP2

Verify the promotion period and proceed to registration

STEP3

Check your inbox for the email containing your promotion code that will be sent within one week after your registration