Boarding Assistance

We provide boarding assistance to passengers with children or pets. We also provide information about our family services and services for infants and small children.

Please see the below for information regarding boarding procedures.

Guide to boarding procedures

A Guide for customers with disabilities

Ensuring a safe and comfortable journey for all customers who with disabilities, illness and injury are treated as priority guests at JAL, offering various services.

Services for infants and small children on international routes

Services for infants and small children on international routes.

Traveling with pets

We take great care of our customers' "family" until arrival at your airport of destination.

JAL FAMILY SERVICE

JAL provides unique services to assist your travel for your overseas transfer, return from an overseas office, and travels to see a family member working overseas.