Inflight Shopping: Important Information
Important Information
- Product selection and prices are subject to change without notice.
- Items are available in limited quantities. We apologize if an item is sold out.
- Inflight shopping is not available on some routes.
- Inflight shopping is currently unavailable on flights between Kansai International Airport and Shanghai.
- All inflight purchases are final. Returns and exchanges are not accepted.
- Inflight shopping may be suspended or discontinued for safety reasons, including due to weather conditions or flight duration. Thank you for your understanding.
Payment Methods
Cash is not accepted on board.
The following payment methods are currently available:
1. Credit Cards
The purchase limit is JPY 180,000 per flight segment on the same aircraft, except for certain cards.*
Please ask a cabin attendant which credit cards are accepted.
- The limit is JPY 300,000 for JAL Card and JAL Luxury Card. The limit is JPY 100,000 for overseas-issued Visa and Mastercard cards, as well as certain credit cards issued in Japan.
2. JAL Pay
JAL Pay Prepaid Card: Receive a 10% discount off the price and make purchases totaling up to JPY 50,000 per flight segment.
JAL Pay (code payment): There is no limit on the use of the 10% discount off the price per flight segment. It requires connection to the inflight Wi-Fi. Please note that the connection may be unstable depending on flight conditions and weather. You can use JAL Pay without purchasing an inflight Wi-Fi plan.
For more information about paying with JAL Pay, please see below.
3. WeChat Pay
An inflight Wi-Fi connection is required.
Please note that the connection may be unstable depending on flight conditions and weather.
Available only to account holders who are Chinese nationals.
4. JAL Coupons
For more information about JAL Coupons, please see below.
5. JAL Travel Coupons
Inflight Shopping Miles
JAL Mileage Bank members earn 1 mile per every JPY 100 when JAL card, JMB card is presented when purchasing inflight duty-free items at international flight.
- After-registration cannot be received in case the card is not presented when purchasing.
Inquiries About Inflight Shopping
- For domestic use in Japan only (toll-free):
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0120-25-4716
- 営業時間： Hours: 9:30 a.m. - 5:00 p.m. (Closed Saturdays, Sundays, national holidays, and during the Year-end/New Year holiday period)
- For international calls or calls by mobile phones, PHS, or IP phones (toll): 03-3458-9131
Please note that phone inquiries may be temporarily unavailable. If your inquiry is urgent, please contact us by email at: