To enable other customers to use our seats effectively, we would appreciate your understanding and cooperation on the followings when making reservations.
JAL Group reserves the right to cancel a customer's reservation, wholly or in part, in the following situations.
Japan Airlines may cancel any of bookings if customers have several bookings which cannot be actually used in terms of the itinerary*.
Please book under the name of the person who will actually board the flight. Reservation under a fictional or fabricated name will not be accepted.
Any changes or cancellations should be completed 20 minutes prior to the flight's scheduled departure time.
If you do not board your reserved flight without making change or cancellation in advance, we reserve the right to cancel any onward reservations in your itinerary.
Passenger name cannot be changed after the reservation is made. It is also forbidden to transfer tickets. Furthermore, if ticket cancellation is required due to name change, revelant cancellation or refund fees will be collected.
Please provide phone numbers where you can be contacted during the day.
Registration of email addresses is necessary when making reservations on JAL website.
Email addresses may be registered or modified from "Manage booking" page on JAL website.
JAL may inform you to registered contacts by phone, e-mail or SMS regarding the details of bookings or flight status.
Please purchase a ticket by the deadline specified during flight reservation. If you already have a ticket for the reservation such as an open ticket, you are also required to register the ticket by the provided ticket purchase deadline.
Please waitlist the flights that you need only.