Guidance for delayed/canceled flights

Below are instructions for requesting booking changes or refunds for flights that are expected or confirmed to be delayed or cancelled due to inclement weather, natural disaster, or mechanical trouble. (There is no charge for these services.)

We apologize for any inconvenience caused by delayed or cancelled flights.


Please contact the JAL Contact Center if one of the following situations applies.

  • You wish to obtain a refund for only one leg of a Round Trip Saver fare
  • You are viewing an award ticket booking using the booking number (you are not a JMB member) or by logging-in as a member who is traveling and wish to change to a flight other than the alternate flight.
    *This can be done on the JAL website if logged in as the JMB member whose account the miles were deducted from.