What is an e-ticket itinerary / receipt?

An e-ticket itinerary / receipt contains important information of the e-ticket.
It is necessary when changing reservations, applying for refunds and for boarding a flight.
Please keep it with you throughout your travel.
The e-ticket itinerary / receipt format may differ depending on the place of purchase.

Printed from JAL Website (Sample: Touch & Go)

  • The order number will not be shown.

Issued at JAL Group city domestic ticket counter

  • The information (confirmation number, 2D barcode, etc.) on the "e-ticket itinerary" for the segment you have already flown can be used to change or refund your reservation for the remaining segments, as well as for boarding.
  • JAL PLAZA Yurakucho will issue the same an A4 size as designated travel agencies.

Issued at airport

KIOSK

Counter

  • The information (confirmation number, 2D barcode, etc.) on the "e-ticket itinerary" for the segment you have already flown can be used to change or refund your reservation for the remaining segments, as well as for boarding.

Issued by JAL PLAZA Yurakucho Ticket Office, Designated travel agency

  • The information (confirmation number, 2D barcode, etc.) on the "e-ticket itinerary" for the segment you have already flown can be used to change or refund your reservation for the remaining segments, as well as for boarding.

Boarding pass sample Issued on the day of departure at airport

KIOSK

JAL Group ticket counter

Boarding pass sample for infants under the age of three Issued at airport

KIOSK

JAL Group ticket counter

Paper ticket sample Issued at airport ticket counter