Because circumstances may prevent some passengers with reservations from traveling, we may accept more reservations than there are seats on some flights. In the event that reservations exceed available seating and there are not enough seats for all passengers, we may ask for volunteers who are willing to take another flight or otherwise change their travel plans. This system rewards such volunteers by offering them compensatory payments or miles and providing them with alternative means of travel.
Passengers who meet the below conditions for a flight with a shortage of seats, except in cases of inclement weather and natural disaster:
In addition to providing an alternative means of travel such as another flight, JAL will pay compensation as detailed below.
JAL Mileage Bank members may choose to receive either a monetary payment or miles.
Compensatory payment: ¥10,000 or Compensatory miles: 7,500 miles
Compensatory payment: ¥20,000 or Compensatory miles: 15,000 miles
JAL will refund the tickets of and waive any cancellation fees for passengers who wish to receive a refund in lieu of alternative travel. Such passengers will also receive compensatory payments or compensatory miles.