Airport Standby
You can apply for standby waitlist online if your preffered flight is full.
Applicable fares
Flex, JAL CARD Flex, Business Flex, Shareholder's Flex, Remote Island Flex, Specific Route Flex
Standby reception open time
From 3 hours to 20 minutes before the departure of your reserved flight.
How to request standby
Step1 Standby requests are available on the JAL website and through the JAL app.
You can apply only for flights that are fully booked within 3 hours from the time of application.
If there are seats available for Standby customers, the reservation will be automatically assigned, including seat assignments. (Seat selection is not available.)
Application from JAL APP: please enter ”More">"Airport Standby"
Step2 After completing the standby application, the details of your application will be notified via email and the JAL app.
Details of your application and further instructions are provided on the standby confirmation page, in the email sent upon completion of the application, and in the JAL app.
- If you wish to receive notifications via the JAL app, you need to turn on the notification settings in both the JAL app and your device.
If you do not receive notifications despite having the notification settings turned on, please delete the JAL app from your device and reinstall it from the app store.
(ex.) comfirmation on Website
Please refer to the Standby details.
Step3 The standby results will be notified via email and the JAL app about 15 to 20 minutes before the departure time.
Standby customers will be informed in the below order of precedence based on their status.
- JMB Diamond members
- JGC Premier members
- oneworld Emerald members
- JAL Global Club members
- JMB Sapphire members
- oneworld Sapphire members
- JMB Crystal members
- oneworld Ruby members
- General Customers
If the seat prepared, you will be notified via email and the JAL app.
If the seat cannot be prepared, you will be notified by email or JAL app notification.
(ex.) email
Subject: [JAL Domenstic Flignts] Seats on the waiting list were not available.
Online standby requests are not available in the following cases
- Customers who do not have a ticket for the same day of departure.
- The request results in a fare difference.
- You purchased a ticket with an extra charge. (domestic flights extra seat charge, stretcher charge)
- Customers who request special assistance.
- You are required to show supporting documents.
- You purchased an international ticket.
Cancellation of Airport Standby
To cancel Airport Standby, please go to the confirmation screen on the website.
- It is not able to cancel only for some passengers. Please cancel all the passengers and apply for the Airport Standby again if necessary.
Step1 Select a flight that has been registered on the Airport Standby, and click or tap "Cancel registraion" on the confirmation screen.
Step2 Select what to do after cancelling the Airport Standby.
If you want to board a reserved flight
Please select "Cancel the current standby registraion and board on reserved flight"
If you want to change or cancel original flight reservation, or if you want to apply for Airport Standby on another flight without changing original reservation.
Please select "Cancel the curent standby registration and register another flight".
After the cancellation of the Airport Standby, Please change or cancel your reservation, or apply for the Airport Standby again.
- You cannot cancel Airport Standby if you have checked your baggage. Please tell the airport staff.
Standby customer list.
The status of the standby list can be checked online.
Notice
- You cannot request standby for multiple flights at once.
- Transfer fares, international flights, and codeshare flights (FDA/AMX/ORC) are not eligible for standby.
- We accept standby requests for the same class as your reserved flight. Standby for Class J and First Class is only available for the same flight you have already reserved.
- You cannot request standby for a flight departing later than your booked flight.
- If you wish to check baggage, please do so only after your flight has been confirmed.
- If you applied for standby at the airport counter and did not register an email address at the time of reservation, you will not receive the results via email or the JAL app. Please wait near at the standby counter.