2019.07 New Open!Earn and redeem miles on products  from around the world.JAL Mileage Bank World Market -Hotel Booking Car Rental Net Shopping-

Book your stay at any of more than 550,000 hotels located in Japan and around the world through the JMB World Marketplace.

  • Earning miles

    How to earn miles

    • Miles are credited to your account for hotel stays booked through the JMB World Marketplace.
    • *Bookings that are not made through the JMB World Marketplace are ineligible for mileage credit.

    Number of miles credited

    • The number of miles, basically 1 to 3 miles per 100 JPY, credited will vary depending on the hotel and the hotel stay plan.

    Who is eligible for mileage credit

    • Miles will be credited to JMB members who verify their identity on the JMB World Marketplace.
    • *If two or more JMB members share a room, only the member who booked the hotel will be credited with miles.

    Mileage crediting date

    • Miles will be credited to your account within one week after your hotel stay.

    Changing or cancelling a booking

    • The cancellation policy differs depending on the hotel. Miles are not credited for cancelled bookings.
  • Redeeming miles

    How to redeem miles

    1. Log in to the JMB World Marketplace using your JMB membership number and PIN.
    2. After searching for and selecting a hotel, enter the information required for your booking.
    3. Enter your JMB membership number and Web Password. (Must be the same JMB member who entered the information in Step 1.)
    4. Miles will be deducted from your account at the time of booking.

    Required mileage

    • Please check the hotel search results.

    Redeeming miles from the family mileage pool

    • For members in the Japan Region who have registered to the JALCARD Family Program, awards requested by pooling family mileage may be used by the primary member, the primary member's spouse, the primary member's relatives within the second degree of kinship, and the spouses of the primary member's brothers/sisters-in-law.
      For more details, please refer to the notes on redemption of awards using the JALCARD Family Program.

      JALCARD Family Program (available in Japanese only)

    • For members in regions other than Japan, please refer to the notes on award redemptions using the JAL Family Club mileage pool.

      opens in new windowWhat is JAL Family Club?

    Mileage deduction date

    • Miles will be deducted from your account at the time of booking.

    Changing or cancelling a booking

    • Once deducted, miles cannot be returned to the original account, used in exchange for a different hotel or hotel stay plan, or exchanged for cash.

    How to apply

    You can choose to omit the JAL Coupon redemption/mailing process by directly redeeming your miles to book a hotel.

    Please note that this service cannot be used for requested JAL Coupons that have already been sent to your JMB registered address.

    opens in new windowLearn more about how to apply

  • Notes

    • The JMB member, the JMB member's spouse, the JMB member's relatives within the second degree of kinship, and the spouses of the JMB member's brothers/sisters-in-law are eligible to stay at booked hotels.
      • *If an eligible relative will be staying at the hotel, he/she may be asked to show proof of relationship to the JMB member.
    • The service for booking hotels through the JMB World Marketplace is provided by Ascenda, a JAL partner.
      JAL assumes no responsibility for any issues or damages resulting from the use of this service.
    • For other notes and reminders regarding this service, please review the frequently asked questions and the terms and conditions of use found on the JMB World Marketplace.
    • Your JMB membership number, PIN and Web Password are required to use the services offered on the JMB World Marketplace.
      To redeem miles, you need to register your email address to JMB account, in advance.

      How to proceed if you cannot log in

Inquiries

For inquiries about JMB World Marketplace

JMB World Marketplace customer support

opens in new windowAbout hotel booking/car rental

opens in new windowAbout shop with miles/shop and earn miles

For inquiries about JAL Mileage Bank

Please contact the JMB Center of your membership region.

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