Please switch your device to Airplane Mode (*) before the cabin doors are closed for departure.
(*) This setting has different names depending on the device and carrier. Other names include Self Mode, OFF Mode, Offline Mode, Flight Mode, and Personal Mode.
Turn on Wi-Fi on your device.
Please configure your device as follows.
|iPhone / iPad / iPod Touch||Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"|
|Android||Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"|
On your "Connect to wireless network" screen, please select "JapanAirlines".
When you open your browser, the In-flight Wi-Fi site will automatically be displayed.
Enter the user name and password provided to you and enjoy your in-flight internet connection.
(*) Safari,Google Chrome,Internet Explorer,Firefox
* For further details on how to use the service, please see the on-board leaflets in the seat pockets.
For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions
For Japanese domestic flights
Gogo Customer Support (9:00 a.m. - 7:00 p.m.)
Web chat: https://www.gogoair.com/contact-us
Phone: 0120-907-754* (Japanese and English available) *Toll free (not accessible from IP phones)
Email: firstname.lastname@example.org (Japanese) / email@example.com (English)
For international flights
Panasonic Avionics Customer Care
(toll-free from Japanese domestic phones but not accessible from IP phones)
(when calling internationally; international calling rates apply)
Business Hours: Japanese 9:00 - 17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays) /English 24hours
For inquiries about In-flight Wi-Fi Coupon Awards
In-flight Wi-Fi service desk
0120-251-750 9:30 - 17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
Please use the following number when calling from mobile phones, or from outside Japan. [toll call]
03-6745-7796 9:30 - 17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.