24-hour flight information service (SKY NAVI)
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You may check the information about departure/arrival times for JAL domestic flights through SKY NAVI.
Simply follow the voice guidance to speak a command, the system will provide the information accordingly.
Cannot make calls from mobile phones, international calls, or IP phones:
When calling the toll-free number, please enable to show the caller ID for your phone or add "186" before the above phone number.
This service may not be available in some circumstances such as telephone settings, surrounding noise, line conditions or system maintenance.
You might not search some Code share flights operated by airlines other than JAL group. In such a case please contact the operating airline for detailed information.
Up-to-date flight news on X
Follow and keep updated with JAL's domestic flight information.
The content of the conversation will be recorded or monitored to ensure the service quality.
E-mail and Fax contacts for passengers with hearing or speech disabilities
E-mail: jal_priority/at/ask.jal.co.jp (Please replace/at/ with @.)
Fax: 0120-747-606 (toll free)
Business hours: 9:00 AM - 6:00 PM, daily
Please provide us your name and reservation details in the E-mail or Fax (no official application form is required). By submission, you signify your agreement to be bound by our "Privacy Policy".
Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat (function).
JAL Telephone Relay Services is a service for customers with hearing and speech disabilities.
This service is not available for customers without such disabilities.
Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers
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Let us assist you to ensure worry-free travel for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers.
This service is available for domestic flights only.
Cannot make calls from mobile phones, international calls, or IP phones: