Contact us (Domestic Flights)

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Refund form for Domestic Tickets

JAL Reservation & Information (for English speakers) Open

No.1	International Reservation and Information (including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found) 8:00 AM - 7:00 PM, daily
No.2	Domestic Reservation and Information (including award ticket, baggage, lost and found) *Please select "1" (above) if your domestic flight sector is included in an international flight ticket. 8:00 AM - 8:00 PM, daily
No.3	JAL Mileage Bank *You will be required to enter your JMB membership number and password. Monday - Saturday 9:30 AM - 5:30 PM (Closed on Sundays, public holidays, and New Year holidays) It may be busy during 9:30 - 10:30 AM and 2:00 - 3:00 PM. Thank you in advance for your call during off-peak hours.

Contact JAL outside Japan Open

24-hour flight information service (SKY NAVI) Open

Special Assistance Desk for customers with disabilities and those who are sick or injured Open

Inquiries about services for passengers with disabilities

Cannot make calls from mobile phones, international calls, or IP phones:

0120-747-707

(toll free)

Business hours: 9:00 AM - 5:00 PM, daily

Can make calls from mobile phones, international calls, or IP phones:

03-5460-3783

(toll)

The content of the conversation will be recorded or monitored to ensure the service quality.

E-mail and Fax contacts for passengers with hearing or speech disabilities

E-mail: jal_priority/at/ask.jal.co.jp (Please replace/at/ with @.)
Fax: 0120-747-606 (toll free)
Business hours: 9:00 AM - 6:00 PM, daily

Please provide us your name and reservation details in the E-mail or Fax (no official application form is required). By submission, you signify your agreement to be bound by our "Privacy Policy".

Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat (function).

JAL Telephone Relay Service

Special Assistance

JAL Telephone Relay Services is a service for customers with hearing and speech disabilities.
This service is not available for customers without such disabilities.

Contact us (Domestic Flights)

Useful online functions

FAQ (Frequently Asked Questions)

Contact JAL

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