JAL app
iOS
Android
HUAWEI
Notice
After 17:00 (JST) on Wednesday, April 15, 2026, the new JAL app will be available by updating to version v6.0.0 via the iOS or Android app stores. (Please note that there may be a delay before the update appears in the store depending on your device.)
Currently, there are some glitches in our system. For more information, please check the details below.
设计简约流畅，旨在确保人人易懂。操作便捷顺滑。
无论是首次飞行旅客还是常旅客，皆可畅享无忧体验。
所需即所得，新版日航应用程序现已上线。
轻点几下，即可规划下一段旅程。下一站，您将飞往何方？
日航应用程序的主要功能
探索、规划和预订 — 一站式尊享服务。
从获取旅行灵感、探索目的地，到预订航班、锁定座位，均可通过日航应用程序轻松办妥。
飞行前构想您的旅程。
提前查看机上菜单、餐饮服务时间以及 Wi-Fi 可用情况。
提前构想机上时光，尽享无忧云端之旅。
实时航班信息，尽在掌握。
登机所需的一切信息一目了然，包括登机口变更或航班延误的实时推送通知。
该应用程序将全程为您提供指引，让您随时掌握最新动态。
即使在云端之上，也能保持网络连接。
通过日航应用程序，连接机上 Wi-Fi 比以往任何时候都更加容易。
您的里程和会员等级，时刻保持最新状态。
轻松追踪您的里程、生涯计划积分以及升级至下一等级的进度。
通知与公告
请更新至最新版本
建议您将应用程序更新至最新版本，以获享流畅的使用体验。
建议的环境
- iOS：运行 15.0 或更高版本操作系统的 iPhone
- Android：运行 11.0 或更高版本操作系统的设备
- 从日航应用程序转至日航网站时，操作将适配日航网站（移动端网站）的推荐环境。
通知
通知类型 打开
通知设置 打开
常见问题
常见问题：关于日航应用程序
日航应用程序各项服务的说明和详情
国内线航班 * 打开
* 日本国内线服务
国际线航班 打开
登录和会员信息 打开
Details Regarding Technical Issues
For customers experiencing technical issues, please refer to the "Recommended Action" in the table below until the service is fully restored.
We appreciate your patience and cooperation.
Issues with reservation data not updating in the app (Domestic and International flights)
Affected Customers
For customers with international flight bookings
Recommended Action
Please update the JAL app to the latest version (v6.0.2 or higher) from the iOS or Android app stores.
Confirmed reservations are not appearing in the app. (Domestic and International flights)
Affected Customers
Customers who have 10 or more flight records (including flights flown within the past 2 days).
Recommended Action
Please check your booking details via the "Manage Booking" section on the JAL website.
Completed flights may remain displayed on the app's Home screen. (Domestic and International flights)
Affected Customers
Customers who traveled on flights that experienced delays of 30 minutes or more, or flights operated under special conditions.
Recommended Action
Due to current app specifications, flights may remain on the Home screen for approximately two days after arrival.
When boarding your next flight, please manually select the correct flight from the Home screen or "My Trips" list.
A pop-up regarding the acquisition of personal information appears every time you navigate from the JAL app to the website.
Affected Customers
Customers navigated to the JAL website from JAL app
Recommended Action
Until this issue is resolved, please tap "Confirm" each time the pop-up appears to proceed with your search.
Seat status may incorrectly display as "Not Assigned," even if a seat has already been selected. (International flights)
Affected Customers
Customers with reservations for flights operated by other airlines (flight numbers starting with an airline code other than "JL"), where the ticket was purchased through an entity other than JAL.
Recommended Action
Please verify your actual seat assignment status through the original point of purchase or the "Manage Booking" section on the JAL website.
