COVID-19: Travel Information Center
Peace of mind travel with free reservation changes
To allow our customers to travel with peace of mind, reservations may be changed free of charge irrespective of the standard fare rules on all current international fares.
Information on Flight Schedules and Ticket Handling
Flight Schedule Adjustments
For information on flight schedule changes, reductions and suspensions due to COVID-19.
Ticket Validity Extensions
For information on requesting a ticket validity extension due to COVID-19.
For information on canceling or refunding a ticket due to COVID-19.
Important Travel Information
Requests to Passengers
In response to COVID-19, new requirements to wear face masks during the flight and guidelines to help secure ample space between customers and staff at the airport have been announced.
JAL’s Measures for a Safe Journey
Information on enhanced safety and health standards in response to COVID-19.
In the Cabin and at the Airport
For information on adaptations in-cabin and at airports in response to COVID-19.
Entry Restrictions, Quarantine, Disinfectant
For information on other travel measures in response to COVID-19.
JAL Mileage Bank
JAL Mileage Bank members, we appreciate your loyalty and have made adjustments to the program in response to COVID-19.
Miles, e JAL Points, JAL Coupons
For information on handling of expired Mileage, e JAL points and JAL coupons.
Extending your FLY ON Status
For information on status protection due to COVID-19.
Special handling of FLY ON points
We canceled the special measures for double FLY ON points for flights booked after May 11, 2020.