- JAL Group Airlines provides the services described on this page according to JAL Privacy Policy.
- Due to unavoidable circumstances, message for the same flight may be delivered multiple times, or may not be delivered due to delays or circumstances.
- May be delivered early in the morning and late at night.
Message to Mobile Phone Number (Flight Notification Service)
JAL provides customers with various notifications on SMS/LINE.
Following customers will be available
- Customers who booked a JAL(Group) flight from the JAL website or JAL contact center, and registered a "Mobile Phone Number"
- Customers who booked a JAL(Group) flight at some travel Agent and registered a "Mobile Phone Number"
- Some information about codeshare flights operated by other carriers and JAL group carriers may also be sent.
- Customers who booked at JAL website, will not be able to receive SMS notifications of changes in reservation details such as
schedule changes, seat number changes, and cancellation. - Not sent to customers applying Group Passengers Discount Fare.
To opt in
When booking on the JAL website, select "Mobile" in the phone number field and enter the international region code and mobile number of the mobile phone you want to receive.
or
You can also go to “Manage booking” from “My domestic* / international booking” on the top page and register / edit each customer from “Update Customer Information”.
Domestic Flights
International Flights
SMS (Short Message Service)
Provides the following message
OpenAvailable countries / regions
OpenTo opt out
OpenSMS cannot be received / unknown SMS is received
OpenSender
The sender of all message is Japan Airlines Co., Ltd.
The sender's number and ID is below.
- Notification on day of departure, (Domestic flights) Notification on ticket numbers : 03-5460-0124
- Notification of changes in reservation details : Travel Info
Customers must complete the reception settings in advance.
LINE
Provides the following message
OpenAvailable countries / regions / cities
OpenTo stop message from LINE
OpenLINE message cannot be received / unknown LINE message is received
OpenSender
The sender of all message is Japan Airlines Co., Ltd.
The sender's displayed account name: JAL Information