- JAL Group Airlines provides the services described on this page according to JAL Privacy Policy.
- Due to unavoidable circumstances, message for the same flight may be delivered multiple times, or may not be delivered due to delays or circumstances.
- May be delivered early in the morning and late at night.
Message to Mobile Phone Number (Flight Notification Service)
You can receive various notifications of JAL Group flights via SMS (a text message) and LINE.
Text messages and Line will be available to the following customers
SMS
- Customers who have registered their mobile phone number when booking on the JAL website or JAL app and checked the box to receive notifications.
- Customers who have registered their mobile phone number when booking at the JAL Contact Center
- Customers who have registered their mobile phone number for receiving notifications when booking at travel agencies
- You can also register your mobile phone number through the JAL website after booking.
- In some cases, you may receive some information when flying JAL codeshare flights operated by other airlines or codeshare flights operated by JAL Group airlines.
- Not applicable for Group Passengers Discount Fare.
- There are countries and regions where messages cannot be received.
LINE
- Customers who have registered their mobile phone number when booking on the JAL website or JAL app and checked the box to receive notifications.
- Customers who have registered their mobile phone number when booking at the JAL Contact Center
- You can also register your mobile phone number through the JAL website after booking.
- Customers who booked their flights through travel agencies are not eligible.
- There are countries and regions where messages cannot be received.
To opt in on the JAL Website
When booking
Plese select "Mobile" in the phone number field and enter the international region code and mobile number of the mobile phone you want to receive.
After booking
You can check, add, and edit from the booking details screen.
Domestic Flights
Please click the 'Change customer information' button.
International Flights
Please click the 'Related services' button.
SMS (Short Message Service)
Provides the following message Open
Available countries / regions Open
To opt out Open
SMS cannot be received / unknown SMS is received Open
Sender
The sender of all message is Japan Airlines Co., Ltd.
The sender's number and ID is below.
- Notification on day of departure, (Domestic flights) Notification on ticket numbers: 03-5460-0124
- Notification of changes in reservation details: Travel Info
Customers must complete the reception settings in advance.
LINE
- LINE notifications will be sent in Japanese.
Provides the following message Open
To stop message from LINE Open
LINE message cannot be received / unknown LINE message is received Open
Sender
The sender of all message is Japan Airlines Co., Ltd.
The sender's displayed account name: JAL Information