Free Inflight Wi-Fi on International Flights during the 70th Anniversary of JAL International Flights

Applicable Period

Boarding Date: from February 1 to February 29, 2024

Subject Flights

All JAL international flights, however, code-share flights operated by other airlines are not eligible.

Target Customers

All passengers who board on subjected flights during the promotion period.

How to apply/how to connect in-flight

An announcement will be made on this page as soon as it is confirmed.

Caution

  • The promotion is not transferable or redeemable for cash.
  • For other details, please refer to the information on the international inflight Wi-Fi services.

Inquiries

Please contact the following for any inquiries regarding the inflight Wi-Fi service, including connection issues.

 

For passengers on Boeing 737

Intelsat Customer Support

Email: customercare@wifionboard.com (Japanese / English)

 

For passengers on aircrafts other than Boeing 737

Panasonic Avionics Customer Support

Email: jal-wifi@panasonic.aero

Toll-free and international calls

Call us

Toll free number for inquiries (Japanese / English)
0120-959-033
営業時間: Japanese: 9:00 to 17:30 (closed Saturdays, Sundays, public holidays, year-end and New Year holidays), English: 24 hours
* This service is not available from IP phones.

Call us

Inquiries by international phone (Japanese / English)
+1-213-221-6130
営業時間: Japanese: 9:00 to 17:30 (closed Saturdays, Sundays, public holidays, year-end and New Year holidays), English: 24 hours
* The calling party is to pay for the call.