FAQ (International Inflight Wi-Fi service)

Questions about Inflight Wi-Fi service

Questions about the purchase process

Features and restrictions


For inquiry

Please contact the following for any inquiries regarding the in-flight Wi-Fi service, such as connection problems.

Panasonic Avionics Customer Support

Contact by e-mail


Toll-free in Japan (Japanese)


  • IP phone is not supported.
For international call (Japanese / English)

+1-213-221-6130 (when calling internationally; international calling rates apply)

  • Phone charges (if any) will be applied to the caller.
Business Hours

Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)
English: 24hours

Intelsat Customer Support

Contact by e-mail


More about international travel

Use oneworld round-the-world fare to travel the world with ease.

Book your hotel, car, Wi-Fi router and other travel options with us.

Introducing JAL's new inflight service.