Paid advance seat selection for Extra Legroom Seat
Service Outline
There are various beverages, snacks, free Wi-fi and so on.
Please experience these services and refresh yourself before your flight.
- This is the paid service limited to some airports and the lounges there.
- The service varies depending on the location of the lounge.
- Entering lounge is accepted from 3 hours before your flight departure.
- Considering the congestion of the lounges, the number of applicable flights is limited.
- For the measures to prevent the spread of Covid-19, please be noted that the service has been limited.
- Honolulu Sakura Lounge only provides snacks, soft drinks, a bottle of water, and hot green tea.
- San Francisco Lounge provids limited food menu and does not offer the alcoholic beverages.
About JAL International SAKURA Lounge
Convenient facilities such as free Wi-Fi, Charging, Shower room, etc.
- The services provided depends on the lounge you visit. See the related webpage.
Enjoy your time in this special place.
Relax and freshen up yourself, and you can also work and socialize before your flight.
COVID-19 Updates of International Lounge Operation
Click here for target lounges
Service Fee and Eligible Airport
Lounge service fee varies by region of purchase.
- If you purchase in the other regions except for Japan and Canada, it will be paid in currency applicable to each region equivalent to the US dollar amount.
Please scroll horizontally.
| Airport | Sales in Japan | Sales Overseas except Canada | Sales in Canada | Taxation (VAT will be added) |
|---|---|---|---|---|
| Honolulu | JPY 4,000 | $ 40 (USD) | $ 40 (CAD) | None |
| San Francisco | JPY 4,000 | $ 40 (USD) | $ 40 (CAD) | 9.25% |
| Bangkok | JPY 3,500 | $ 35 (USD) | $ 35 (CAD) | 7% |
- Per passenger/Per segment
- The fee for children is the same as for adults.
- Accompanied infants under 2 years old are free.
- The number of services sold is limited.
Eligibility
Passengers who meet the following conditions
- JMB Diamond, JGC Premier, JGC, JMB Sapphire, oneworld status Emerald and Sapphire members do not need to purchase this service as they have the previlige to access the lounge.
Please refer to here for the rules regarding an accompanying passenger and other information.
Eligible Tickets and Applicable Flights
- JAL international tickets (Ticket numbers starting with 131)
- JAL international flights operated by JAL (regular flights) and departing from.
- Honolulu, San Francisco, Bangkok
Applicable Class
Economy class ( B/H/K/M/L/V/S/Q/N/O/T)
- When holding IT fare and Dynamic Package, it is not eligible for purchase.
How to apply for the service
How to purchase
You can purchase the paid lounge service at the same time when you purchase an international airline ticket on JAL website, or you can purchase it from "Manage Booking" function on JAL website.
To apply, please see the information below.
- Your purchase should be made before Check-In (including Web Check-In) is complete.
- In case you use an award ticket, please purchase the service from the "Manage Booking" page on JAL website.
- If you make a reservation only, this service cannot be purchased. Please make your purchase using the "Manage Booking" function on JAL website after ticket purchase.
- Passengers who purchase or change airline tickets at other than JAL website and who meet following condition cannot purchase this service at JAL website. There are other conditions besides the following, please contact JAL call center to purchase.
As there are other conditions except for the below condtions, please contact JAL call center if you would like to purchase it.
- In case passenger purchased ticket in a country other than the country where they commence the travel.
Example : Purchase ticket departing from Japan at call center in America. - In case passenger changed their ticket in a country other than the country where they commence the travel.
Example : Change ticket departing from United Kingdom at ticketing counter in Tokyo.
If you would like to reserve and purchase a ticket, please see this section
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If you have already purchased a ticket, please see this section
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Payment Method
Credit card
- Please refer here for the acceptable credit cards.
Use of Lounge
Entering lounge is accepted from 3 hours prior to your flight departure.
Please present your boarding pass at the reception desk.
Changes and Refunds (Voluntary)
Changes
Change on JAL website
Lounge fee is refundable.
Please contact JAL call center for the refund.
Please access JAL website and purchase the service again, in case a new flight is applicable for this service.
Change at JAL call center
In case there is no sector change
Paid lounge service can be used when a new flight is still applicable for this service and quantities of sales.
Lounge fee is refundable if the service is not available for new flight or if passenger does not request an arrangement.
In case there is sector change
Lounge fee is refundable.
Please visit JAL website and purchase the service again, in case a new flight is applicable for this service and quantities of sales.
Upgrades with miles or additional payment
Lounge fee is refundable if lounge can be used for free by upgrading.
Please request the refund to JAL call center, in case you apply for the upgrade service through JAL website or at departing airport.
Or at the airport on the date of your flight.
Refunds
Refunds for paid lounge service only is not accepted in case there is no flight change.
If you request refund for JAL ticket, the fee for paid lounge service is refundable.
Please contact JAL call center for the refund.
- Refund validity :
1 year and 30 days from the date of purchase. - To passengers who purchased your JAL ticket from travel agent :
If you are changing or cancelling your flight, please contact the travel agent.
In regards to paid lounge service or refund of the fee, please contact JAL call center.