Passengers who purchase a flight ticket on the JAL website will receive a confirmation e-mail or an "e-ticket itinerary/receipt" e-mail. In rare cases, these e-mails may not be delivered depending on the user's e-mail setting. If you do not receive an e-mail from JAL within 2 days after your ticket purchase on the JAL website, please contact us by phone.
Flight ticket purchase applications are accepted from customers who fall under ALL of 1 to 2 below.
However, bookings that fall under the following cannot be purchased on JAL website. Please contact us (JAL International Reservation and Information) for your request.
Notice : Reservations booked at the reservation center or the city/airport counter cannot be purchased and ticketed on JAL website
Purchasing / ticketing is available with ticketing service fee at the reservation center or the city/airport counter. Also, change, cancel, and refund cannot be accepted on JAL website, but they are available with ticketing service fee at the reservation center or the city/airport counter.
Itineraries that fall under ALL of 1 to 3 below can be purchased on JAL website.
|Booking class||Purchase deadline|
|J (Flex fares excluded)/C/D/X/E/H/K/M/L/V/S/Q||By the fare purchase deadline|
|F/J (Flex fares excluded)/W/Y/B||By 23:59 on the day prior to travel start. Up to 6 hours prior to boarding for overnight flights departing at or after 0:00. *1|
E-mail or JAL website
The e-ticket itinerary/receipt will be sent by e-mail to the specified e-mail address. Print out the e-ticket itinerary/receipt and present it when checking in at the airport. The e-ticket/itinerary may also be retrieved and printed out from JAL website as well.
A receipt is available upon request.
Once the Purchase Completion page is displayed, the ticket purchase is completed.
Changes to tickets that have been purchased may not be allowed depending on the fare regulations. Even if fare regulations allow a change, handling fees may apply and payment of any price difference may be required. Reservation change can be made on JAL website. (Some changes can be made only through JAL call center).
Cancellations after purchase are subject to a cancellation or refund charge. Bookings can be canceled and refunded on JAL website.