Refunding your ticket

For ticket/EMD refund, upon receipt of application request from customers, it will be processed as below. 

Please refer to the following links for more details.

Tickets / EMDs applicable for refund

JAL International tickets and EMDs (ticket and EMD numbers that begin with 131)

  • Domestic tickets that begin with 131-14,131-875~9 or Domestic EMDs that begin with 131-553 are excluded.
  • Please contact the JAL international reservation center or city counter for JAL International tickets reissued by other airlines or other airlines' tickets reissued by JAL.

Where to apply for refund

Place of ticket purchase

Refund application period

Refundable amount

Processing time required for refund