If your travel is disrupted due to a JAL flight cancellation, schedule change, or entry restriction imposed by the authorities as a result of COVID-19, you may postpone your travel or cancel your flight booking for free.
Please check the eligibility and details below.
Involuntary(*1) reservation changes and ticket refunds for delayed or cancelled flights may be requested via the JAL call center (International Reservation and Information) or at a city/airport counter. Conditions and procedures for JAL Group flights(*2) are described below. For delayed and cancelled flights operated by other carriers, please inquire separately.
Reservation change refers to changing flight within the same sector.
(Example: JL043 flight on January 15 from Tokyo Haneda to London is canceled due to heavy snow, and is changed to JL043 flight on January 16 from Tokyo Haneda to London.)
How change is made
For delayed and cancelled flights operated by other carriers, please inquire separately.
How change is made
If you wish to cancel a trip due to the delay or cancellation of JAL Group flights, we will refund the unused segment of your ticket.
|Place of purchase||Where to apply for refund|
Directly from JAL
(JAL city/airport counter, JAL call center (International Reservation and Information), JAL website)
Please contact the JAL call center.
*Some refunds may be available via the JAL website. For details, please click/tap the "How to use the JAL Website" link below.
|From a travel agent||Please contact the travel agent where the ticket was purchased.|
Before start of travel: Within 1 year and 30 days of the ticket issue date
After start of travel: Within 1 year and 30 days of the travel start date
Before start of travel: The full fare, charges, taxes, miles, etc. paid
After start of travel: The fare*, charges, taxes, miles, etc. for unused sectors.
Ticket Service Fees are not refundable.
No refund charge will apply.