In the event we failed to deliver your checked baggage on arrival, we will make best efforts to locate it cooperating with other carriers and return it to you as soon as possible.
You may check the status of your baggage through the baggage tracer below with your name and File Reference Number. If you don't know your File Reference Number, please inquire to the arrival airport.
(The File Reference Number is 10 digits of alphanumeric characters and different to the number on the baggage receipt that you were given when checking in your baggage.)
How to use the baggage tracer
The baggage tracer site is operated by SITA.
Personal information protection is subject to SITA's privacy policies.
If you arrive at an airport in Japan on JAL flight
If you arrive at an airport outside Japan on JAL flight
Staff members at the arrival ariport will give assistance.
You may obtain the designated contact number for futher inquiries after completing the necessary procedures.