Change Location and Language
For mileage-related inquiries (excluding award tickets and upgrades), please contact us using the email form above.
Help & Contacts for Germany
Notice
The JAL Chat Support is currently facing problems where messages from our operators are not being delivered.
If you are not receiving replies from our operator, try refreshing your browser to troubleshoot the issue.
Here you will find information to help you solve your problems.
For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets
OpenContact us via chat
Click the chatbot icon on the bottom right of the screen to activate our chatbot.
Contact our operator if our chatbot does not have the answer to your inquiries.
Important Notice:
Please refrain from entering your name, membership number, or reservation information before being connected to our operator.
The service may temporarily be unavailable due to system maintenance or other reasons. Please try again later.
Operator hours: 11:30 - 17:00
FAQ
Search by Category
Search by Keyword
Various procedures
The following online forms are available for procedures that cannot be completed on our website.
For customers who wish to request a refund
OpenOther Contacts for Inquiries
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
Contact us via chat
Click the chatbot icon on the bottom right of the screen to activate our chatbot.
Contact our operator if our chatbot does not have the answer to your inquiries.
Important Notice:
Please refrain from entering your name, membership number, or reservation information before being connected to our operator.
The service may temporarily be unavailable due to system maintenance or other reasons. Please try again later.
FAQ
Search by Category
Search by Keyword
Various procedures
Various procedures are available on the website.
- New enrollment
- New enrollment
- New enrollment
- New enrollment
- New enrollment
- New enrollment
- New enrollment
- New enrollment
- Mileage record report
- Various procedures
- Post-flight credit
- Post-flight credit
- Post-flight credit
- Post-flight credit
- Post-flight credit
- Post-flight credit
- Post-flight credit
- Post-flight credit
Other Contacts for Inquiries
Email us
You may submit your inquiry in French or German. For speed and accuracy, we will use AI translation and reply in English.
- Note: Your inquiry will not be used to train AI models.
