JAL | Contact us (Other)

JALCARD Open

Inquiries about JALCARD, JAL's credit card issued in Japan based on settlement in Japanese yen.

0120-747-907

(toll free)

Business hours: Monday to Saturday 9:00 AM - 5:00 PM
(Closed on Sundays, public holidays and New Year holidays)

From mobile phone:

03-5460-5131

(toll)

JAL Gift Card Center Open

Inquiries about the JAL Gift Card on sale up to December 2008.

0120-52-1600

(toll free)

Business hours: 9:30 AM - 12:00 PM, 1:00 PM- 5:00 PM
(Closed on Saturdays, Sundays, public holidays and New Year holidays)

From mobile phone:

03-5763-1900

(toll)

Your comment to JAL Open

Compliments, suggestions or comments related to our services.

For inquiries regarding reservations, ticket issuance, and other related issues, please contact reservations.

By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

Submit online form

By phone

Japan Airlines Customer Support Office

81-3-5460-3715

(toll/from outside Japan)

0120-25-8600

(toll free/from Japan only/Not available using mobile phone)

03-5460-3715

(toll/from Japan only)

0570-025-519

(toll/from Japan only)

Business hours:
Weekdays Monday to Friday 9:00 AM - 5:00 PM (Local Time, Japan)
*Closed on Saturdays, Sundays, public holidays, May 1, and year-end/New Year holidays

Note Open

JAL group will introduce telework at some contact center. It improve the situation that it is difficult to get through on the phone during the disasters. Because of limitations in the telework environment, it may take some time to answer depending on the content of your inquiry.
We would appreciate your understanding.