Compliments, suggestions or comments related to our services.
For inquiries regarding reservations, ticket issuance, and other related issues, please contact reservations.
By e-mail
Upon submission of an online feedback form, JAL will immediately send an automated confirmation email to the customer to acknowledge that the complaint has been received.
Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.
Business hours:
Weekdays Monday to Friday 9:00 AM - 5:00 PM (Local Time, Japan)
*Closed on Saturdays, Sundays, public holidays, May 1, and year-end/New Year holidays
Note
Open
JAL group will introduce telework at some contact center. It improve the situation that it is difficult to get through on the phone during the disasters. Because of limitations in the telework environment, it may take some time to answer depending on the content of your inquiry.
We would appreciate your understanding.
