Regarding high volume at JAL contact center and Frequently Asked Questions (Last Updated August 19, 2025)
Thank you for flying with Japan Airlines.
Contact center congestion (phone calls and e-mail)
We are also receiving an increasing number of inquiries by e-mail, and it may take several days to reply.
We sincerely apologize for any inconvenience this may cause and ask for your kind understanding on this matter
Please note that the following may resolve your question.
Regardig to the issuance of the Domestic flight schedule (October 26, 2025 - March 28, 2026)
Passengers whose reservations have been changed will be notified by e-mail or other means in due course.
Please check your reservation details and complete the procedures prior to departure. For details on the procedure, please see below.
To customers who want to make changes or refunds Open
To customers who want to have receipts and boarding certificates issued Open
August 19, 2025
Japan Airlines