Regarding high volume at JAL contact center and Frequently Asked Questions (Last Updated January 20, 2026)
Thank you for flying with Japan Airlines.
Large Customer Inquiries Volume
The JAL Contact Center is receiving a large amount of inquiries with the announcement of the summer flight schedule and the increase in travel demand. Our telephone lines may be congested making it difficult to contact us by telephone.
Additionally, depending on the situation, the Contact Center may need to restrict inquiries to our chat function when the chat operator is busy.
We sincerely apologize for the inconvenience this may cause.
Please note that the following services may help solve your questions.
- FAQ (Japan)
- Automated Chatbot Service (Please use the "Ask a question via chat" icon at the bottom right of the screen)
Regardig to the issuance of the Domestic flight schedule（March 29, 2026 - October 24, 2026)
Passengers whose reservations have been changed will be notified by e-mail or other means in due course.
Please check your reservation details and complete the procedures prior to departure. For details on the procedure, please see below.
To customers who want to make changes or refunds Open
To customers who want to have receipts and boarding certificates issued Open
January 20, 2026
Japan Airlines