JAL app Always by your side, for every journey.
iOS
Android
Notice
After 17:00 (JST) on Wednesday, April 15, 2026, the new JAL app will be available by updating to version v6.0.0 via the iOS or Android app stores. (Please note that there may be a delay before the update appears in the store depending on your device.)
Currently, there are some glitches in our system. For more information, please check the details below.
A streamlined and simple design, crafted for everyone to understand. Smooth and effortless usability.
Stress-free experience for first time and frequent travelers alike.
What you need, when you need it, the new JAL app has taken off.
With the JAL App, your next trip is just a few taps away. Where will you soar to next?
Key Features of the JAL app
Discover, Plan, and Book — All in One Place.
From discovering travel inspiration and exploring your destination to booking your flights and securing your seat, the JAL app handles it all.
Visualize Your Journey Before You Fly.
Check inflight menus, meal service timings, and Wi-Fi availability in advance.
Visualize your time on board to better enjoy the skies.
Real-Time Flight Info, Right in Your Hand.
Everything you need for boarding is available at a glance, including real-time push notifications for gate changes or delays.
The app guides you through every step, so you’re always in the know.
Stay Connected, Even Above the Clouds.
Connecting to inflight Wi-Fi is easier than ever with the JAL app.
Your Miles and Status, Always Up to Date.
Easily track your Miles, Life Status Points, and the journey to your next tier.
Notices and Advisories
Please Update to the Latest Version
We recommend to update your app to the latest version for a seamless experience.
Recommended Environment
- iOS：iPhone with OS 15.0 or higher
- Android：OS 11.0 or higher
- When transitioning from the JAL app to the JAL website, the operation will conform to the recommended environment for the JAL website (mobile site).
Notifications
Types of Notifications Open
Notification Settings Open
FAQ
FAQ: About JAL App
JAL App instructions for each service and details
Domestic Flights * Open
* Services for Japan domestic flight
International Flights Open
Login & Member Information Open
Details Regarding Technical Issues
For customers experiencing technical issues, please refer to the "Recommended Action" in the table below until the service is fully restored.
We appreciate your patience and cooperation.
Issues with reservation data not updating in the app (Domestic and International flights)
Affected Customers
For customers with international flight bookings
Recommended Action
Please update the JAL app to the latest version (v6.0.2 or higher) from the iOS or Android app stores.
Confirmed reservations are not appearing in the app. (Domestic and International flights)
Affected Customers
Customers who have 10 or more flight records (including flights flown within the past 2 days).
Recommended Action
Please check your booking details via the "Manage Booking" section on the JAL website.
Completed flights may remain displayed on the app's Home screen. (Domestic and International flights)
Affected Customers
Customers who traveled on flights that experienced delays of 30 minutes or more, or flights operated under special conditions.
Recommended Action
Due to current app specifications, flights may remain on the Home screen for approximately two days after arrival.
When boarding your next flight, please manually select the correct flight from the Home screen or "My Trips" list.
A pop-up regarding the acquisition of personal information appears every time you navigate from the JAL app to the website.
Affected Customers
Customers navigated to the JAL website from JAL app
Recommended Action
Until this issue is resolved, please tap "Confirm" each time the pop-up appears to proceed with your search.
Seat status may incorrectly display as "Not Assigned," even if a seat has already been selected. (International flights)
Affected Customers
Customers with reservations for flights operated by other airlines (flight numbers starting with an airline code other than "JL"), where the ticket was purchased through an entity other than JAL.
Recommended Action
Please verify your actual seat assignment status through the original point of purchase or the "Manage Booking" section on the JAL website.
