What to do if you receive an e-mail or SMS/LINE that you do not recognize
If you do not recognize the content of a received e-mail or SMS/LINE, someone may have accidentally registered your e-mail address or phone number as their address or phone number.
To prevent incorrect e-mail or SMS/LINE distribution in the future, please contact us in the following way.
Contact us
Please contact us by phone and inform us the flight information (flight number, date, reservation number) shown on the e-mail.
- If the e-mail does not contain the flight information or if you have any questions, please contact us.
Sender
E-mail addresses
Please contact us if you received an e-mail sent from any of the following addresses incorrectly.
Domestic flight Open
International flight Open
Common Domestic and International flight Open
SMS/LINE
SMS Open
LINE Open
Note
- Please delete any e-mails or SMS/LINE that you do not recognize.
- We will promptly remove you from our e-mail list, but you may receive some additional e-mails before the change is implemented. Appreciate your understanding.
- The JAL Group takes utmost care to protect the personal information of customers.