How to Proceed If You Can't Log In
1. Forgot your JMB Membership Number?
JMB membership number is displayed as a 9 digits or 7 digits number on your card, the JAL Mileage Bank app, or the home screen of the JAL app.
If you do not know your JMB membership number (9 digits or 7 digits), the member must call the JAL Mileage Bank Center directly.
2. One-Time Password Not Received, Unable to Reset Password
If you have not received the one-time password required to reset your password, you will need to update your registered email address or mobile phone number to a current and valid one.
To change your notification email address
To change your notification mobile phone number (SMS)
We kindly ask that the member themselves contact the JAL Mileage Bank Center by phone.
For more details about One-Time Password, please see the link below.
About One-Time Password
1. Forgot your JMB Membership Number?
JMB membership number is displayed as a 9 digits or 7 digits number on your card or the home screen of the JAL app.
If you do not know your JMB membership number (9 digits or 7 digits), the member must call the JAL Mileage Bank Center directly.
2. One-Time Password Not Received, Unable to Reset Password
If you have not received the one-time password required to reset your password, you will need to update your registered email address.
We kindly ask that the member themselves contact the JAL Mileage Bank Center by phone.
For more details about One-Time Password, please see the link below.