JAL provides unique services to assist your travel for your overseas transfer, return from an overseas office, and travels to see a family member working overseas.
Due to the request of the authorities, JAL Family Service has been suspended its provision when arriving at the following airports.
San Francisco International Airport
Hong Kong International Airport
Our airport staff assists you from check in to boarding at your departure airport for JAL international flight.
Your cabin attendants will take care of you to make your travel more comfortable. Baby beds, paper diapers, a JAL original “JAL BABY CRUISE”, which includes baby food for an infant under two years, a spoon and an apron, and food for children over two years are available.
We guide you to the arrival lobby from JAL shipside.
(JAL to other airlines' flight/codeshare flight)
We guide you to the check-in counter or your next boarding gate from JAL shipside.
(Other airlines' flight/codeshare flight to JAL)
We meet you at shipside or transfer desk and guide you to the JAL boarding gate.
(JAL to JAL)
We guide you from the arrival shipside to the next JAL flight gate.
Multiple sets of passengers may be guided by one staff. Also, we appreciate your kind understanding that Japanese speaking staff may not always be available at all airports.
Passengers who fly JAL flights with the eligible fare*1 *2 , and travel exclusively for the purpose of overseas business transfer, return from an overseas office, or a travel to see a family member working overseas. Please note that the following conditions are applied:
This service is not available for passengers using code-share flights operated by our partner airlines. We would appreciate your understanding.