Requests when Booking JAL Group Flights - International Flights

We would appreciate your understanding and cooperation when making reservations to enable as many customers as possible to effectively use our seats.

Unused Reservations

JAL Group reserves the right to cancel a customer's reservation, wholly or in part, in the following situations.

Duplicate reservations

Japan Airlines may cancel any of bookings without notification if customers have several bookings which cannot be actually used in terms of the itinerary (*)

  • Please refer to the Conditions of Carriage Article 8 (E) 'Cancellation of Reservations made by JAL' for further details.

Making reservations under a fictional or fabricated name

Please book under the name of the customer who will actually board the flight. We may cancel a booking without notification if we see the name is not an actual name of passenger.

When you do not board a booked flight

If you wish to change or cancel a flight, please do so by the departure time of the flight. If you do not board a booked flight without changing or cancelling the flight in advance, we reserve the right to cancel any onward reservations in your itinerary.

Precautions when Making Reservations

Changing the name of a passenger with a reservation

You may not change the name of a passenger with a reservation to another person's name. It is also forbidden to transfer tickets to others. Furthermore, when refunding a ticket after purchase, cancellation or refund charges will be collected.

Contact information

When making reservations, please provide phone numbers where you can be contacted during the day and at your destination (s). Registration of email addresses is necessary when making reservations on JAL website. Email addresses may be registered or modified from "Manage booking" page on JAL website. JAL may inform you to registered contacts by phone, e-mail or SMS regarding the details of bookings or flight status. It is possible that other airlines contact directly to passengers when the itinerary includes segments other than JAL. 

Declaration of passenger's information

Passport information may be required in advance depending on routes (https://www.jal.co.jp/en/info/inter/150225.html) or operating carriers you selected.

Please register via JAL website or each carrier if needed.

Ticketing time limits

Please purchase a ticket by the time limit specified when making a reservation.

Waitlisting

Waiting for a cancellation If you wish to wait for a cancellation, please request only the required flight.

Required minimum connecting times

We do not accept reservations for itineraries that do not satisfy minimum connecting times of each airline.

Searching seat availability

Seat availability is dependent on the point of departure and final destination or combination of flights.
Please always input point of departure and final destination when you search seat availability.

Changing part of the reservation

Please create new booking and check seat availability for new itinerary when you need to change, cancel part of the reservation or add new flights.
When there is no seat available for new itinerary, original flights cannot be used for the new reservation.