Refunds for International Flights Tickets

For Customer Requesting Refunds on International Flights Tickets

Please read the following and click [I Agree and Continue].

This form is in both Japanese and English.
Refunds will be processed for the entire flight itinerary and not for flight segments.
Refunds for the entire flight itinerary will be provided if you wish to cancel your trip due to a delay or cancellation of a JAL Group flight.
Please fly the entire itinerary before requesting refunds due to class changes resulting from flight cancellations or aircraft changes.
If you have purchased JAL Overseas Travel Insurance, please complete the cancellation procedure on the inquiry site for Zurich Insurance travel insurance after your ticket refund has been processed.
In case of refunds for personal reasons for flights using international award tickets, please contact the JAL International Contact Center.

If you have already flown part of your itinerary, you can use this form to request a refund for taxes and fees for unflown segments only.

A handling fee will be charged in accordance with the fare rules.
This form can be used for refunds without incurring handling fees for the following cases:

The refunds from the credit card company may take two months as it depends on the refund date, the billing cycle of the credit card company, and the time taken to process the refund.

Please review the following regarding your personal information.

I Agree and Continue

International Flights (excluding Package Tours)
Package Tours and Group Travel
Domestic flights
International Flights (excluding Package Tours) and paid optional service EMDs (paid inflight meals, paid seats, paid lounge access, paid priority baggage, and bid upgrades), and upgrade awards

Please use the Domestic Flight Ticket Refund Form.
Domestic Flight Ticket Refund Form
Refunds only for EMD optional services or upgrade awards are not accepted. They will be processed together with the flight ticket.