Check-in by facial recognition begins!

The smooth and touchless boarding process called "Face Express" by facial recognition is now available for international flights at Narita and Haneda airports.

Face Express

It's a new check-in method using the facial recognition system.

Conventionally, it was necessary to present your passport and boarding pass to the staff many times to confirm your identity when you use international flights.

Face Express checks your passport against your face when you check in and registers your face information, therefore, it is not necessary to show your passport and boarding pass after that.

  • Limited to some routes at the beginning of use
  • Departure screening is not eligible for Face Express

Benefits of using Face Express

  • You will be able to pass through or process through facial recognition without repeatedly presenting your boarding pass or passport.
  • Touchless process is available to provide safe and secure travel to our customers.
  • Speed up your airport formalities with self check-in kiosk, Self Baggage Drop and security checkpoint equipment with the facial recognition and automatic boarding gates.

The flow from arrival at the airport to boarding

Narita Airport

STEP1

Arrived at Narita Airport Terminal 2!!

This mark indicates the Face Express device!

STEP2

Please proceed to counter K in the departure lobby on the third floor

STEP3

Check-in and register your face by self check-in kiosk

  • Obtain boarding pass and baggage tag by self check-in kiosk
    →Please put the baggage tag on your baggage by yourself.
  • Register face details
  • Please take off your mask and sunglasses before you start.

Refer more about the flow of screen operations

開く

STEP4

Check-in your baggage through facial recognition by Self Baggage Drop

Not necessary to show your boarding pass and passport!!

  • Put your baggage on Self Baggage Drop, touch the display and point your face at the camera to start facial recognition
    Baggage goes to check-in and receives the receipt

STEP5

Passing security checkpoint through facial recognition

Not necessary to show your boarding pass and passport!!

  • Facing the camera at the foot mark part for authentication

STEP6

Boarding gate passes through facial recognition

Not necessary to show your boarding pass and passport!!

  • Facing the camera at the foot mark part for authentication

Haneda Airport

STEP1

Arrived at Haneda Airport Terminal 3!!

This mark indicates the Face Express device!

STEP2

Please proceed to the JAL counter in the departure lobby on the third floor

STEP3

After completing the check-in procedure at self check-in kiosk, you can register your face information on the Face Express dedicated machine

  • Obtain boarding pass and baggage tag by self check-in kiosk
    →Please put the baggage tag on your baggage by yourself.
  • Register face details on a Face Express registration machine
  • Please take off your mask and sunglasses before you start.
     

Self check-in kiosk

 

Face Express registration machine

Refer more about the flow of screen operations

開く

STEP4

Check-in your baggage through facial recognition by Self Baggage Drop

Not necessary to show your boarding pass and passport!!

  • Put your baggage in Self Baggage Drop, turn your face to the camera, and start facial recognition
    Baggage goes to check-in and receives the receipt

STEP5

Passing security checkpoint through facial recognition

Not necessary to show your boarding pass and passport!!

  • Facing the camera at the foot mark part for authentication

STEP6

Boarding gate passes through facial recognition

Not necessary to show your boarding pass and passport!!

  • Facing the camera at the foot mark part for authentication

About use

Not necessary to apply in advance. It is available for free of charge.

Please proceed to the airport on the day of your departure and register your face.

  • Height 135 cm - 190 cm recommended
  • Recommended for ages from 13 years
  • Registered face details information is automatically deleted within 24 hours.
  • This system service is provided by Narita International Airport (NAA) and Tokyo International Airport (TIAT).
  • Please refer to the website of each airport company for the terms of use.

Customers who may not be able to use this service

  1. Infant
  2. A third party is required to operate the terminal and pass through the gate for this service.
  3. I have already registered user data for separate flights on same day at Narita International Airport (NAA) and Tokyo International Airport (TIAT).
  4. Without valid IC passport
  5. Unable to recognize due to wearing a mask, sunglasses, or other accessories.
  6. If you do not meet the usage criteria for each procedure performed at the airport
  7. When the airport company that provides this service and our company judge that it is not suitable for using this service.

Smooth boarding process makes airport time more comfortable,
Enjoy a safe and secure trip with touchless.


Check out the new facial recognition, “Face Express”.

August 12, 2021

Japan Airlines