Booking details cannot be viewed if any of the following apply:
- Reservation includes an upgrade
- Connecting flight must be changed due to a schedule change
- Flight route or cabin class has been changed
In addition to the above, booking details will not be displayed if schedule changes occur within 48 hours of departure.
Information on flights departing within 2 days can also be found under "Search departure and arrival information " on the "Flight Status" page.
JAL will contact if tickets must be reissued or if there are any important messages to inform.
However, JAL may provide this information at the airport if departure time is close.
If you receive a e-mail notification regarding a flight schedule change from JAL, the mail will include the latest schedule information regardless of the departure time.
When any of the above conditions apply, you will not be able to make changes or request refunds through the website, because the screen where you can "Accept" or "Decline" as mentioned in the e-mail, will not be displayed. For those of you who are viewing this page cannot proceed "accept" or "decline" transactions as the screen does not show those buttons.
