Regarding expenses incurred due to flight delays or cancellations on the day of departure
We will respond as quickly as possible in the event of delays, flight cancellations or other contingencies.
If flights are unavoidably delayed, cancelled or have their route changed on the day of departure , due to circumstances such as adverse weather conditions, we will make information available on the JAL website and at customer contact centers, in addition to providing information at the airport.
When expenses will be paid
- If you are unable to reach your intended destination on the same day as planned, due to a delay or cancellation decided on the day of departure caused by something within our control, we will cover the cost of your accommodation and transportation expenses up to our prescribed limits.
- If the delay or cancellation is caused by factors outside of our control, such as weather conditions, we will not be able to cover the cost of any expenses incurred.
- This is only applicable when the delay or cancellation happens on the day of departure (including departing flights in midnight) and does not apply if schedule changes and cancellations are announced before the day of departure.
- Handling may differ subject to Applicable Laws and Regulations of countries and regions.
| Cases when we will pay expenses | When the delay or cancellation is caused by something within our control and occurs on the day of departure. (including departing flights in midnight) |
|---|---|
| Cases when the passenger would need to pay their own expenses | When the delay or cancellation is caused by something within our control but is decided before the day of departure. When the delay or cancellation is caused by unforeseen circumstances such as adverse weather, natural disasters, airport closures or Take-off/landing restrictions ordered by air traffic control authorities. |
Method of payment of expenses
For accommodation and transportation expenses incurred due to delays and cancellations on the day of departure, we will reimburse amounts up to our prescribed limits based on the amount shown on an official receipt.
- This is applicable to passengers using international flights operated by JAL. Passengers travelling on codeshare flights operated by another airline should refer to the airline operating the flight.
- Passengers will be required to pay for the expenses themselves and then claim the amount from us, which will be reimbursed at a later date.
- In order for payment to be made an original receipt is required. Copies are not accepted.
Example of accommodation and transportation expenses incurred as a result of the delay or cancellation of a flight
If you need accommodation due to your new flight being on a different day
If you need accommodation due to the flight delay or cancellation causing you to miss your connecting flight
If you need accommodation due to your delayed flight arriving after the end of scheduled public transport
