To all passengers departing from [London] Heathrow International Airport

Due to the impact of the system failure that occurred at multiple airports within Europe on September 20, 2025, the issues with the airport's boarding procedures systems have been persisted. The airport systems are expected to remain unstable until the system provider announces a full restoration.

Passengers departing from [London] Heathrow International Airport are advised to use the self-service check-in kiosks and baggage drop machines. We also recommend that passengers to complete online check-in in advance.

 

Check-in procedures handled by staff and boarding process at the boarding gate may take longer than usual.

We apologize for any inconvenience this may cause and appreciate your understanding.