For flights from or to Canada from December 15, 2019

Thank you for your patronage of the JAL Group.


If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.

For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

December 13, 2019
Japan Airlines