- Why have you decided to delete the membership data now?
- I received an email notifying me that my JMB membership information will be deleted. Will my data be deleted even though I still have a mileage balance in my JMB account?
- I received an email notifying me that my JMB membership information will be deleted. Is this a legitimate email sent by JAL?
- My family member who has not registered his/her email address did not receive an email notifying that his/her membership data will be deleted. Will his/her membership data be deleted without notice?
- I received an email notifying me that my JMB membership information will be deleted. Will this affect any subsequent new bookings?
To ensure appropriate management of personal information
Thank you for your continued patronage of the JAL Group and participation in JAL Mileage Bank (JMB).
To ensure appropriate management of personal information, we will delete JMB membership information of members who have not accumulated nor redeemed mileage for awards for a certain period of time from JMB Customer Information Management System starting from June 2018.
We have sent this information to members who meet the condition through email to their JMB registered email address, along with displaying personal messages in the JMB website (membership login required). The message includes information on the necessary procedures for members who wish to maintain membership registration as well.
JMB membership information will not be deleted in the following cases.
- In case a member has more than 1 JMB account, the JMB account of the JMB card (including a JALCARD) which is currently in use will not be deleted. The unused JMB account is the account we will be deleting. The message will be sent to the email address registered in the unused JMB account, and the personal display in JMB website will be displayed for the unused JMB account as well.
- Even if a member receives information regarding JMB membership deletion, if the member accumulates or redeems mileage on/before May 31, 2018, we will not delete JMB membership information in that JMB account. In this case, no action will be necessary to maintain JMB registration. Please continue to use the JMB account.
We appreciate your understanding and cooperation.
For inquiries, please contact the JAL Mileage Bank Center of your region.
April 24, 2018
Japan Airlines