Message to Mobile Phone Number (Flight Information Serveice)

JAL provides customers with various notifications on SMS/LINE.

Following customers will be available

  • Customers who booked a JAL(Group) flight from the JAL website or JAL contact center, and registered a "Mobile Phone Number"
  • Customers who booked a JAL(Group) flight at some travel Agent and registered a "Mobile Phone Number"
  • Some information about codeshare flights operated by other carriers and JAL group carriers may also be sent.
  • Customers who booked at JAL website, will not be able to receive SMS notifications of changes in reservation details such as
    schedule changes, seat number changes, and cancellation.
  • Not sent to customers applying Group Passengers Discount Fare.

To opt in

When booking on the JAL website, select "Mobile" in the phone number field and enter the international region code and mobile number of the mobile phone you want to receive.

or

You can also go to “Manage booking” from “My domestic* / international booking” on the top page and register / edit each customer from “Update Customer Information”.

Domestic Flights

International Flights

SMS (Short Message Service)

Provides the following message

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Available countries / regions

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To opt out

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SMS cannot be received / unknown SMS is received

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Sender

The sender of all message is Japan Airlines Co., Ltd.

The sender's number and ID is below.

  • Notification on day of departure : 03-5460-0124
  • Notification of changes in reservation details : Travel Info

Customers must complete the reception settings in advance.

LINE

Provides the following message

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Available countries / regions / cities

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To stop message from LINE

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LINE message cannot be received / unknown LINE message is received

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Sender

The sender of all message is Japan Airlines Co., Ltd.

The sender's displayed account name: JAL Information

Notes

  • JAL Group Airlines provides the services described on this page according to JAL Privacy Policy.
  • Due to unavoidable circumstances, message for the same flight may be delivered multiple times, or may not be delivered due to delays or circumstances.
  • May be delivered early in the morning and late at night.