How to proceed if you cannot log in
If you forgot your JMB membership number
Your JMB membership number is a 9-digit or 7-digit number indicated on your card.
If unclear, we can notify you by e-mail.
If you forgot your PIN
Your PIN is the 6-digit number you set at the time of enrollment.
If you could not set your PIN or forgot your PIN, we can notify you by e-mail or postal mail.
- For security reasons, we do not give out PINs over the telephone.
If you forgot your Web Password
If you have forgotten your Web Password, you can reset it.
- For security reasons, we do not give out Web Passwords over the telephone.