How to proceed if you cannot log in
If you forgot your JMB membership number
Please contact the JAL Mileage Bank Center of your membership region.
If you forgot your PIN
Your PIN is the 6-digit number you set at the time of enrollment.
If you could not set your PIN or forgot your PIN, we can notify you by e-mail or postal mail.
- For security reasons, we do not give out PINs over the telephone.
If you forgot your Web Password
If you have forgotten your Web Password, you can reset it.
- For security reasons, we do not give out Web Passwords over the telephone.