Your JMB membership number is the 7-digit or 9-digit number indicated on your JALCARD or JAL Mileage Bank card.
If your card is lost, please request a replacement card.
Please contact the JAL Mileage Bank Center, Japan or the JAL Mileage Bank Center of your membership region.
Please refer to the procedures for requesting a replacement card.
Your PIN is the 6-digit number you set at the time of enrollment.
If you could not set your PIN or forgot your PIN, we can notify you by e-mail or postal mail*. *Until September 29, 2021 (Request date)
If you have forgotten your Web Password, you can reset it.