How to proceed if you cannot log in
If you forgot your JMB membership number
Your JMB membership number is the 7-digit or 9-digit number indicated on your JALCARD or JAL Mileage Bank card.
If your card is lost, please request a replacement card.
- If you have lost your JAL Mileage Bank card:
Please contact the JAL Mileage Bank Center, Japan or the JAL Mileage Bank Center of your membership region.
- If you have lost your JMB partner card or JALCARD (credit card):
Please refer to the procedures for requesting a replacement card.
If you forgot your PIN
Your PIN is the 6-digit number you set at the time of enrollment.
If you could not set your PIN or forgot your PIN, we can notify you by e-mail or postal mail*. *Until September 29, 2021 (Request date)
- For security reasons, we do not give out PINs over the telephone.
If you forgot your Web Password
If you have forgotten your Web Password, you can reset it.
- For security reasons, we do not give out Web Passwords over the telephone.