How to proceed if you cannot log in

If you forgot your JMB membership number

Please contact the JAL Mileage Bank Center of your membership region.

If you forgot your PIN

Your PIN is the 6-digit number you set at the time of enrollment. 
If you could not set your PIN or forgot your PIN, we can notify you by e-mail or postal mail.

  • For security reasons, we do not give out PINs over the telephone.

If you forgot your Web Password

If you have forgotten your Web Password, you can reset it.

  • For security reasons, we do not give out Web Passwords over the telephone.