TripAdvisor has awarded Japan Airlines as 2018 Best Airline in Japan

TripAdvisor, the world's largest travel site^* and well-known for offering reviews from million of travelers, announced its first annual "2018 Travelers' Choice Awards for Airlines" based on the airline reviews submitted on TripAdvisor, and Japan Airlines has been chosen as the "Best Airline" in Japan.

^* Jumpshot for TripAdvisor Sites, worldwide, September 2018.
Also, Japan Airlines has been awarded for "Top 5 World’s Best Airlines" and "Top 3 Best Airlines in Asia-Pacific".

With gratitude in our hearts and never forgetting your support, every JAL Group staff will strive to empathize with each customer to provide service that fulfills individual wants and needs.

What is the "2018 Travelers' Choice Awards for Airlines" by TripAdvisor?

The awards highlight top airlines by level of service, covering First Class, Business Class, Premium Economy and Economy. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travelers worldwide from February 2017 to February 2018.
The hallmarks of Travelers' Choice award winners are outstanding service, quality and value.

Visit complete list of winners from the 2018 Travelers' Choice awards for airlines

Recent customers' reviews from TripAdvisor

"Excellent flight with comfort!"

I am highly satisfied flying with JAL from Osaka-Las Angeles-Osaka flight for its fleet, service, cleanliness, enough space for leg rest, entertainment and delicious foods. Want to fly again with it!
"Superb carrier"

This airline carrier is exquisite and features great on board meal service, drink service, and the entertainment is great. They provide excellent service with exceptional leg room. This airline is truly above most others and comes with outstanding crew members.
"A Higher Consciousness"

Japan Air is, by far, the best airline on the face of the planet. The customer service is extraordinary in every sense. You will feel taken care of, like you matter, like you're someone of value and importance and will be delighted. The food was excellent, the service unparalleled and the amenities were fantastic. Can't wait to fly with them again.
"Great meal and Japanese hospitality"

I often use non-Japanese airlines because Japanese airlines are usually expensive. But I used Japan air lines this time for business trip. I was impressed by great meal on the plane such as soba (black wheat noodle) and soup stock. Cabin attendants were always kind and polite to passengers. I want to use JAL next time if price was affordable.
"Love JAL"

We can't fault JAL. The check-in was effortless, the staff are very friendly and attentive and the food is probably the best in-flight food we have had. Love the warm face towels they hand out so you can freshen up. The plane was very clean and the seats were comfortable. Would definitely fly with JAL again.

Japan Airlines will keep trying our best to provide unparalleled service to customers in order to realize our dream of becoming "the customers' most preferred and valued airline group".