Tripadvisor has awarded Japan Airlines as 2020 Best Airline in Japan

Tripadvisor, the world's largest travel site^* and well-known for offering reviews from million of travelers, announced its "2020 Travelers' Choice Awards for Airlines" based on the airline reviews submitted on Tripadvisor, and Japan Airlines has been chosen as the "Best Airline" in Japan.

^* Jumpshot for Tripadvisor Sites, worldwide, November 2019.
Also, Japan Airlines has been awarded for 3 categories, "Top 4 World's Best Airlines", and "Travelers Choice Major Airline Asia".

As Japan Airlines aims to become the most preferred airline in the world, JAL group staff will provide high quality products and services to exceed customers' expectation.

What is the "2020 Travelers' Choice Awards for Airlines" by Tripadvisor?

The awards highlight top airlines by level of service, covering First Class, Business Class, Premium Economy and Economy. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travelers worldwide between January and December 2019.
The hallmarks of Travelers' Choice award winners are outstanding service, quality and value.

Visit complete list of winners from the 2020 Travelers' Choice awards for airlines

Recent customers' reviews from Tripadvisor

"Excellent service and hospitality with on time fight"

Always satisfied JAL's services and hospitality. All cabin crues watch everybody with their warm eyes. If you wnat to request something, one of cabin crues walk up to you without your voice. It is amaging. This is Omotenashi, Japanese style hospitality. Also, flight is always on time. You never forget.
"Perfect way to fly"

I couldn’t have asked for a better airline. Everything, from the lounges, service, food and seating was first class. I have been doing this trip every year for the past 9 years and have never had a lost suitcase and have never had any delays. Treat yourself. This is a great airline.
"One of the best airlines"

We enjoyed our long flight on JAL. Check-in was efficient and friendly. The 777-300 was clean with the longest seat pitch in economy that we have experienced recenltly. The flight staff were well groomed, friendly and provided excellent service. The 2 meals served were very good(better than US carriers), accompanied by a good selection of complimentary beverages including beer, wine and champagne. The entertainment system was good with an excellent set of earphones that were provided.
"Best airline food by far"

We flew Japan Airline Business a couple of days ago from Haneda to Singapore. Whilst this was not our first experience of JAL Business, it was the best. We chose the Japanese meal option and it was better than any restaurant we experienced in Japan.
Just the best airline food I think I have ever had !!
"Amazingly Clean and Polite Airline"

Japan Airlines are amazingly clean, polite and service is second to none. Premium economy from Los Angeles to Tokyo to Melbourne was great.
Obviously it was more roomy than economy but it was more than the physical space that was great, the ambient space and overall respectful way that the Japanese staff managed that flight was brilliant. I'm already booked into my next flight with them and will not fly another airline to Japan if they continue to operate in this way. 10/10. Also, their Vegan option was superb... By far the best plane food I've had.
"Great flight and great service"

JAL always has 'first class' service, no matter what cabin you are seated in. I especially enjoy the "Class J" seats offered on domestic flights. I travel to Okinawa frequently for business, and have never been disappointed with the service from JAL.

Japan Airlines will keep trying our best to provide unparalleled service to customers in order to realize our dream of becoming "the customers' most preferred and valued airline group".