

Tripadvisor, the world's largest travel site* and well-known for offering reviews from million of travelers, announced its "2020 Travelers' Choice Awards for Airlines" based on the airline reviews submitted on Tripadvisor, and Japan Airlines has been chosen as the "Best Airline" in Japan.
* Jumpshot for Tripadvisor Sites, worldwide, November 2019.
Also, Japan Airlines has been awarded for 3 categories, "Top 4 World's Best Airlines", and "Travelers Choice Major Airline Asia".
As Japan Airlines aims to become the most preferred airline in the world, JAL group staff will provide high quality products and services to exceed customers' expectation.
The awards highlight top airlines by level of service, covering First Class, Business Class, Premium Economy and Economy. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travelers worldwide between January and December 2019.
The hallmarks of Travelers' Choice award winners are outstanding service, quality and value.
Visit complete list of winners from the 2020 Travelers' Choice awards for airlines
Visit complete list of winners from the 2020 Travelers' Choice awards for airlines
Recent customers' reviews from Tripadvisor
Just the best airline food I think I have ever had !!
Obviously it was more roomy than economy but it was more than the physical space that was great, the ambient space and overall respectful way that the Japanese staff managed that flight was brilliant. I'm already booked into my next flight with them and will not fly another airline to Japan if they continue to operate in this way. 10/10. Also, their Vegan option was superb... By far the best plane food I've had.
Japan Airlines will keep trying our best to provide unparalleled service to customers in order to realize our dream of becoming "the customers' most preferred and valued airline group".