Japan Airlines has been chosen
by travelers as the "Best Airline" in Japan.

TripAdvisor has awarded Japan Airlines as "2017 Best Airline in Japan"

  • TripAdvisor, the world's largest travel site and well-known for offering reviews from million of travelers, announced its first annual "2017 Travelers' Choice Awards for Airlines" based on the airline reviews submitted on TripAdvisor, and Japan Airlines has been chosen as the "Best Airline" in Japan.

  • Also, Japan Airlines has been awarded for "Top 10 World’s Best Airlines" and "Top 10 Best Airlines in Asia-Pacific".

    With gratitude in our hearts and never forgetting your support, every JAL Group staff will strive to empathize with each customer to provide service that fulfills individual wants and needs.

What is the "2017 Travelers' Choice Awards for Airlines" by TripAdvisor?

The awards highlight top airlines by level of service, covering First Class, Business Class, Premium Economy and Economy. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travelers worldwide from February 2016 to February 2017.
The hallmarks of Travelers' Choice award winners are outstanding service, quality and value.

opens in new windowVisit complete list of winners from the 2017 Travelers' Choice awards for airlines

opens in new windowVisit complete list of winners from the 2017 Travelers' Choice awards for airlines

Recent customers' reviews from TripAdvisor

  • "The best airline!"
    I have flown with JAL twice to go to Japan. The cost is comparable to other direct flights. The in flight service is amazing! I have flown many North American airlines and there is no airline that even comes close to JAL. My next trip to Japan will definitely be with Japan Airlines without a doubt.
  • "Comfortable ride"
    was really surprised to find that the economy class seat of JAL is spacious with enough leg room. The vegetarian meal was also a surprise and the Haagen-dazs ice cream was just wow!:) The cabin was quiet and I really appreciate the plug where I could charge my phone to get me ready upon landing.
  • "Awesomeness!!!"
    I traveled on flights JL-66 /JL-3007 2/22. & JL-66/ JL-3006 Flight attendants were amazing!!professional, charismatic and friendly. Made my traveling experience amazing!!! The quality of service you get from JL is unmatched w/ any airlines I have ever flown on in my life. One word: Awesomeness!!!!!
  • "Incredible trip! Fly JAL if you can!!"
    My son and I flew from Hanoi to Tokyo in June, 2016. Our seats wereinitially unassigned as we ticketed through American Airlines, but at check in we were upgrated to Premium Economy. I have flown first class several times on domestic airlines in the United States, but this was the most pleasant flight I have ever had. The flight attendants were incredibly gracious, warm and calm, the seats were incredibly comfortable, the food and drinks were outstanding, and the in flight music and movie selection was first rate. I will look for every possible opportunity to fly JAL's premium economy class in the future!
  • "Comfort, cuisine and polite service"
    A very pleasant day flight. Check in and security were very polite and calm.
    The seating was comfortable and the entertainment varied a worked faultlessly. The cabin crew were the picture or cheerful, caring polite as and the menu options wide to cater for most tastes. The Asian option hovered on gourmet standard. Well worth it and we will use the airline again

Japan Airlines will keep trying out best to provide unparalleled service to customers in order to realizing our dream of becoming "the customers' most preferred and valued airline group."

Copyright©Japan Airlines. All rights reserved.