5-Star service, fit for a star like you.

JAL is proud to be
a World 5-Star Airline.

The brightest stars though, are the ones we serve in our cabin!

To be awarded the highest quality rating of a 5-Star Airline by SKYTRAX, requires the airline to deliver only the highest standards across its product and services on the ground at the airport and onboard in the cabin. In serving our esteemed customers, we are motivated to give our best in ensuring a safe and enjoyable flight.

In order to not just meet, but surpass our customers' expectations for premium quality, comfort and convenience, �we strive continuously to improve ourselves, and to launch new and exciting initiatives. We invite you to come experience the 5-Star quality of service onboard JAL.

Winner of Best Economy Class Seat for 2 Years Running

In wanting to give you more legroom in Economy Class, we reduced the number of seats and designed the seatback to be slimmer. This is the JAL Sky Wider seat that has won Best Economy Class Seat at the World Airline Awards three times over, and two years in a row.

Since being awarded the Best Business Class Seat in 2013, this is the fourth time we have won at an international level at the World Airline Awards.

  • *Photo shows an illustration of the JAL Sky Wider seat. Actual specifications on board may differ.

We will continue to deliver the highest quality of service,
authentic Japanese hospitality and be attentive to your needs,
as we aim to be the most preferred airline by travellers around the world.

What Is Skytrax?
Founded in 1989, Skytrax is an international airline rating company based in London, England. Skytrax evaluates airlines from all over the world, and their World Airline Awards is standard for global evaluation of airlines.


The Highest Award for Global Airlines
The World Airline Star Ratings is an airline quality ranking based on global standards. Airlines awarded the 5-Star rating are those whose front-line products and services are assessed against the highest standards of quality.

JAL Award History

JAL's excellent services have been recognized with many awards.

  • TripAdvisor® TripAdvisor has awarded Japan Airlines as "2019 Best Airline in Japan"
  • Flight Global JAL named the Most Consistent Winner in past 5 years and best Asia Pacific Major Mainline Airline in 2018 for on-time performance.
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