Flight information (domestic)

Flight information (international)

Latest flight news (operation information)

September 19 2019 10:40JST

The following airports may experience flight delay, cancellation, or diversions due to bad weather on September 19.

Hokkaido No applicable airport
Tohoku / Hokuriku No applicable airport
Kanto / Tokai / Kinki No applicable airport
Chugoku / Shikoku No applicable airport
Kyushu / Okinawa Yakushima, Tokunoshima, Yoron, Kitadaito, Minamidaito, Yonaguni( strong winds )
*Please check the following topics about Tropical depression Information.

Please use the above departure/arrival search function to view the latest flight information before departure.

The next update is scheduled at 13:00 (subject to change).

Topics Sep 19, 2019 10:40 JST

Tropical depression Information
The following airports may experience irregular operations due to tropical depression.

[ September 19 ]
Yonaguni
*The flights may need to return to the departure airport or divert to another airport after departure.

[ September 20 ]
(afternoon) Okinawa Naha
(all day) Kikaijima, Amami-Oshima, Tokunoshima, Okinoerabu, Yoron, Kitadaito, Minamidaito, Kumejima, Miyako,
    Tarama, Ishigaki, Yonaguni

[ September 21 ]
Kikaijima, Amami-Oshima, Tokunoshima, Okinoerabu, Yoron, Kitadaito, Minamidaito, Kumejima, Miyako,
Tarama, Ishigaki, Yonaguni


Decision on flight operations is going to be made depending on the latest weather information.
Flight operation information will be reflected to flight arrival and departure information search as soon as decided.

We recommend checking the latest flight status of your flight from flight arrival and departure information search above.
*Flight arrival and departure information is available 1 day prior to flight departure.

Please check the following link about Special Ticket Handling caused by tropical depression.

What to do when your flight is delayed or canceled

The latest flight operation information of your flight is notified by email.
Please check the following link for detail.
E-mail notification(domestic flight)

  • *Lastest JAL flight status is predicted according to the weather conditions and other relevant data. Delay, cancellation and other operation status may vary from aircrafts.
  • *Flight delay or cancellation due to aircraft maintenance reason and information about the codeshare flight operated by other airlines are not included.

What to do when your flight is delayed or canceled

STEP1Check the operation status of your flight

Please search the operation status of your flight. If it corresponds to any of the following, you can request to change your flight or refund your ticket.

  • Your departure or arrival airport is shown in Airports with Special Ticket Handling.
  • An asterisk (*) mark is shown for your flight in Arrivals & Departures or Flight Delay/Cancellation Information.

We will not charge any handling fees for the changes or refunds resulting from the anticipated effects on operations caused by bad weather (typhoon, etc) or natural disasters.

STEP2Check the type of your ticket

Domestic flight tickets

Please see the details and procedures below.

Reservation change and refund due to flight disruption

Tickets redeemed (paid) with JMB miles

Please see the details and procedures below.

Tickets purchased through a tour operator or travel agent (not JAL website) If you purchased the tickets through a tour operator, travel agent or on another travel site, please contact them directly.

If you want to change to other alternative JAL flight departing within 3 days (including the rebooking date), you may refer to the following rebooking procedures on JAL website.

Select the "Rebook" button below to proceed to the domestic flight reservation page, specify "One-Way Fare" in "Fare option" and rebook an alternative flight of the same flight sector and class of service as your original ticket. Take note of the Flight Number and the 6-digit Reservation Number displayed on the Booking Completed page (Please do not purchase the ticket). Call us or approach to the airport counter on the departure day for further procedures.

open in new windowRebook

If your domestic flight sectors are part of an international flight ticket, or you are holding a Japan Explorer Pass ticket or oneworld Visit Japan ticket, please contact us for reservation change or refund.

Contact JAL in Japan (International Reservation and Information)

Contact JAL outside Japan

Other convenient services

Up-to-date flight news on Twitter

Follow and keep updated with JAL's international and domestic flight information.

JAL flight information on Twitter

Flight delay/cancellation information

Search information and issue certificate for the delayed or cancelled domestic flights.

Search flight delay/cancellation information

Weather information of Japan and worldwide

Weather information

24-hour flight information service (SKY NAVI)

You may check the arrival and departure times for JAL flights through SKY NAVI. Simply follow the voice guidance to speak a command, the system will provide the information accordingly.

  • 24-hour contact number (toll free)

    Free_dial0120-747-222

  • Call from mobile phone (toll)

    03-5796-9345

* When calling the toll-free number, please enable to show your caller ID or add "186" before the above phone number.

If you are calling outside Japan, please find JAL Group branches and contact numbers below.

JAL group offices information

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