JAL International Award Tickets

  • Journey to destinations around the world - starting at 7,500 miles for one-way travel and 15,000 miles for round-trip travel

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Deadlines for Award Reservations

Award reservations will be accepted from 10:00 (Japan time), 330 days prior to flight departure (not including the day of departure).

Reservation for a round-trip tickets is available from 330 days prior to the departure date of your itinerary's final returning flight sector.

Reservations made on the JAL website Reservations made by phone
12:00 (departure city time), 4 days prior to the departure of the first flight sector (not including the day of departure) 24 hours (departure city time) prior to the departure of the first flight sector
  • *If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

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The following waitlist holding periods will apply if a seat is not available on your preferred flight.

Itinerary Waitlist holding period
90 - 330 days prior to the departure of the first flight sector Waitlisted reservations will be held until 82 days prior to the departure of the first flight sector
8 - 89 days prior to the departure of the first flight sector *1 Waitlisted reservations will be held until either 7 days after making the reservation, or 8 days prior to the departure of the first flight sector, whichever is earlier
Within 7 days prior to the departure of the first flight sector Waitlisting is not permitted
  • *1On the JAL website, waitlisting will be available until 9 days (departure city time) prior to the departure of the first sector.
  • *Waitlisted requests that are not booked and ticketed by the relevant waitlist holding period will be canceled.
  • *When changing a waitlisted reservation, the new waitlist holding period that will apply will be either the waitlist holding period for the new itinerary or the waitlist holding period for the old itinerary, whichever is earlier.

How to Request Awards

Requests for award ticket must be made through JAL web site or the JMB International Award Reservations Desk/JMB Center of your membership region.
Reservation for a round-trip tickets is available from 330 days prior to the departure date of your itinerary's final returning flight sector.

On the JAL website

Please select your country/area and click the Award Ticket Reservation button to proceed with your award request.

  • *Requests made by phone will incur a opens in new windowTicket Service Fee.
  • *JAL website only award ticket promotions are available only through the JAL website. Requests are not accepted by phone.
  • *When using the JAL website, the system automatically displays direct flights and the most convenient connecting flights betweeen the point of origin and destination. Only the displayed flights can be reserved on the JAL website.
    If your desired domestic flights are not displayed for itineraries including domestic connecting flights, please contact JMB International Award Reservations Desk/JMB Center. Requests made by phone will incur a Ticket Service Fee.

    opens in new windowJMB International Award Reservations Desk/JMB Center

    opens in new windowTicket Service Fee

Reminders When Requesting Awards

At the time of making your reservation, you must have the total amount of mileage required for award redemption in your JMB account. If you do not have enough miles, you will not be able to make a reservation.

  • Award ticket bookings must be completed via the JMB International Award Reservations Desk/JMB Center or JAL website for all sectors.
  • Award tickets for open itineraries cannot be issued.
  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation/request.
  • Waitlisting is permitted for one itinerary only.
    Waitlisting is permitted for 1 flight sector each way per itinerary. If the itinerary includes confirmed flight sector(s), additional waitlisted reservations will not be permitted for the confirmed flight sector(s).
  • Waitlists may be temporarily unavailable or closed for some flights.
  • Priority waitlisting will apply to JMB FLY ON status members (JMB Diamond, JGC Premier, JMB Sapphire, and JMB Crystal members) and JAL Global Club members.
  • On the JAL website, up to nine passengers can be booked in one transaction. However, if fewer than nine seats are available for award booking, only the available number of award seats can be booked. (If the requested number of seats is unavailable for all passengers on the same reservation, all of the passengers on the reservation will be waitlisted.)

Passengers Requiring Special Requirements

As the following passengers may need special arrangements, please contact the opens in new windowJMB International Award Reservations Desk/JMB Center of your membership region after completing the reservation bookings. Seat selection is also handled by the aforementioned opens in new windowJMB International Award Reservations Desk/JMB Center of your membership region.

  • A pregnant passenger falling under any of the following:
    • When the expected date of delivery is within four weeks (28 days)
    • When there is some doubt concerning the expected date of delivery
    • In the case of a multiple pregnancy
    • If there is a history of early delivery
  • When a stretcher, medical device or medical oxygen tank is required
  • When a child between 5 and 11 years of age is not accompanied by an adult (children under 5 years of age require the reservation of an accompanying adult)

How to Collect Your Award Ticket

Please retrieve and print your e-ticket itinerary/receipt from the JAL website. Please note that this option may not be available for some itineraries.

  • *Any applicable taxes or charges may be paid by a credit card that is accepted.
    As a security measure when calling the JMB International Award Reservations Desk, Japan, you will be required to authenticate your credit card information by entering your credit card number, expiration date, and security code from your phone's dial pad.
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