JAL International Award Tickets

  • Journey to destinations around the world - starting at 7,500 miles for one-way travel and 15,000 miles for round-trip travel

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Deadlines for Award Reservations

Award reservations will be accepted from 10:00 (Japan time), 330 days prior to flight departure (not including the day of departure).

Reservation for a round-trip tickets is available from 330 days prior to the departure date of your itinerary's final returning flight sector.

  Reservations made on the JAL website Reservations made by phone
Japan Region 12:00 (*1), 4 days prior to the departure of the first flight sector (not including the day of departure) 12:00 (Japan time), 1 day prior to the departure of the first flight sector

 

American Region
Europe, Middle East & Africa Region
Asia & Oceania Region
12:00 (*2), 2 days prior to the departure of the first flight sector
  1. *1Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.
  2. *2American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time. If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

The following waitlist holding periods will apply if a seat is not available on your preferred flight.

Itinerary Waitlist holding period
90 - 330 days prior to the departure of the first flight sector Waitlisted reservations will be held until 82 days prior to the departure of the first international sector
8 - 89 days prior to the departure of the first flight sector Waitlisted reservations will be held until either 7 days after making the reservation, or 8 days prior to the departure of the first international sector, whichever is earlier
Within 7 days prior to the departure of the first flight sector Waitlisting is not permitted
  • *Waitlisted requests that are not booked and ticketed by the relevant waitlist holding period will be canceled.

How to Request Awards

Requests for award ticket must be made through JAL web site or the JMB International Award Reservations Desk/JMB Center of your membership region.
Reservation for a round-trip tickets is available from 330 days prior to the departure date of your itinerary's final returning flight sector.

On the JAL website

  • *Conditions for redeeming awards and changing reservations on the JAL website can be found opens in new windowhere.

By phone

JMB International Award Reservations Desk/JMB Center of your membership region

Find the JMB International Award Reservations Desk/JMB Center of your membership region:

  • *Requests made by phone will incur a opens in new windowTicketing Service Fee.
  • *JAL website-only award ticket promotions are available only through the JAL website. Requests are not accepted by phone.

Reminders When Requesting Awards

At the time of making the reservation, you must already have in your JMB account the total amount of mileage that is needed for the award. If you do not have enough miles, you will not be able to make a reservation.

  • Award ticket bookings must be completed via the JMB International Award Reservations Desk/JMB Center or JAL website for all sectors.
  • Award tickets for open itineraries cannot be issued.
  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation/request.
  • Waitlisting is permitted for one itinerary only.
    The following number of flight sectors can be waitlisted per one itinerary.

    [For requests made until October 31, 2016]
    Waitlisting is permitted for up to 2 flight sectors each way.
    * If the itinerary includes confirmed flight sectors, waitlisting is permitted for 1 flight sector.

    [For requests made on/after November 1, 2016]
    Waitlisting is permitted for 1 flight sector each way.
    * If the itinerary includes confirmed flight sector(s), additional waitlisted reservations will not be permitted for the confirmed flight sector(s).

  • Waitlists are not permitted for Japan domestic sectors included in JAL international award tickets.
  • Waitlists may be temporarily unavailable or closed for some flights.
  • Priority waitlisting for award ticket reservations and upgrade award reservations will apply to JMB FLY ON status members (JMB Diamond, JGC Premier, JMB Sapphire, and JMB Crystal members) and JAL Global Club members.
  • On the JAL website, up to nine passengers can be booked in one transaction. However, if fewer than nine seats are available for award booking, only the available number of award seats can be booked.

Passengers Requiring Special Requirements

As the following passengers may need special arrangements, please contact the opens in new windowJMB International Award Reservations Desk/JMB Center of your membership region after completing the reservation bookings. Seat selection is also handled by the aforementioned opens in new windowJMB International Award Reservations Desk/JMB Center of your membership region.

  • A pregnant passenger falling under any of the following:
    • When the expected date of delivery is within four weeks (28 days)
    • When there is some doubt concerning the expected date of delivery
    • In the case of a multiple pregnancy
    • If there is a history of early delivery
  • When a stretcher, medical device or medical oxygen tank is required
  • When a child between 5 and 11 years of age is not accompanied by an adult (children under 5 years of age require the reservation of an accompanying adult)
  • *For awards redeemed on the JAL website, it may take two to three days for the transaction to be reflected in your mileage balance.

How to Collect Your Award Ticket

Please retrieve and print your e-ticket itinerary/receipt from the JAL website. Please note that this option may not be available for some itineraries. Your e-ticket itinerary/receipt can also be sent by postal mail to your JMB registered address.

  • *Any applicable taxes or charges may be paid by a credit card that is accepted by JMB or by using e JAL Points (for Japan Region members only).
    As a security measure when calling the JMB International Award Reservations Desk, Japan, you will be required to authenticate your credit card information by entering your credit card number, expiration date, and security code from your phone's dial pad.
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