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A Guide for Passengers with Disabilities - JAL PRIORITY GUEST SUPPORT - Ensuring a safe, comfortable journey for all passengers - At JAL, passengers with disabilities as well as passengers with illness or injury are treated as Priority Guests. We offer various services for Priority Guests. If you have any questions, please contact the JAL Priority Guest Reservations.Basic Policy and Code of Conduct

Frequently Asked Questions(FAQ)

Inquiries: JAL Priority Guest Reservations

Reservations and purchasing

  • Domestic flights 7:00 a.m.-8:00 p.m. daily
  • International flights 8:00 a.m.-7:00 p.m.daily

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Reservations and Information for the Hearing and Speech Impaired

FAX: 0120-747-606
operationg hours 9:00 a.m. - 6:00 p.m. daily

Fax us your reservation in free format.

Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat(function).

Information regarding boarding

JAL Priority Guest Reservations

toll-free numbers: 0120-747-707*

9:00 a.m.-5:00 p.m. (Open daily)

  • -Please use the following numbers when toll-free numbers are not accessible (cell phones, international calls, etc.).
    All applicable fees will be charged. Tel.03-5460-3783*
  • -Passengers outside Japan should contact their nearest JAL reservations or sales office.
  • *The content of conversation with the customer may be recorded or monitored to ensure quality service.
Information for passengers on International flights

JL-BA code-share flights are becoming more and more convenient.
All priority guests traveling on JL code-share flights on British Airways may contact JAL reservations for any changes to the reservation effective from 01 May 2013 (*1)
Also customers who use medical oxygen bottle or medical equipment in cabin can travel on JL code-share flights without re-booking on British Airways. (*2)

(*1) Some exceptions exist.
(*2) BA Medical Information Form is required when customers traveling on JL code-share flights on BA operating flights.


Learn more about our various assistance to meet your needs, from boarding at the departure airport to claiming your baggage upon arrival.

Travel information of other airlines.