JAPAN AIRLINES

A Guide for Customers with Disabilities JAL PRIORITY GUEST SUPPORT

Ensuring a safe and comfortable journey for all customers

Ensuring a safe and comfortable journey for all customers who with disabilities, illness and injury are treated as Priority Guests at JAL, offering various services.
Our airport staffs and cabin crew are waiting to assist you so please feel free to contact us for any information's. The more information we have concerning any special assistance you may require, the more prepared we can for your travel with us.

Basic Policy

DOM The contents related to customers of domestic use

INT The contents related to customers of international use

Customers with disabilities

Customers with illness or injury

Guidance of items and equipment

Other

Travel information of other airlines.

  • American Airlines
  • BRITISH AIRWAYS
  • FINNAIR

Contact Us

Information & Reservation

  • *The content of the conversation will be recorded or monitored to ensure the service quality.

0570-025-121(toll)

INT8:00 a.m.-7:00 p.m. daily

DOM7:00 a.m.-8:00 p.m. daily

  • *Contact numbers when calling international or from IP-phone.
Tokyo

03-6733-3062(toll)

Information about services for disabled customers

JAL Priority Guest Center

0120-747-707(toll free dial)
9:00am-5:00pm.daily

For customers with hearing/speech impairments

E-mail

jal_priority/at/jal.com
(Please replace /at/ with @.)

FAX

0120-747-606(toll free dial)
365 days a year

  • *Fax us your relevant information(no official application form required).

Information for JAL Smile Support Service

DOM JAL Smile Support

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