Please use the following numbers when toll-free numbers are not accessible (cellular phones, car phones, international calls, etc.). All applicable fees will be charged. TEL: 03-5460-3783
Passengers outside Japan should contact their nearest 
JAL reservations or sales office.
Reservations may be acceptable in a free format.
We will reply on the accepted day or at 9:00-20:00 on next day.
- Passengers with Walking Disabilities
- Passengers with Seeing Disabilities
- Passengers with Hearing and Speech Disabilities
- Passengers with Illness or Injury
- Peanut Allergy
- Passengers Using Stretcher
Please contact the JAL Priority Guest Reservations in advance.
- For Passengers on Code Share Flights
- For physically challenged passengers requiring an assistance dog, such as seeing-eye dog,hearing dog, and companion dog
- For Passengers Requesting Special In-flight Meals (International Flights Only)
- For Passengers Requesting Advance Seat Selection Service
- To customers renting a Child Seat or Body Support Belt
Please allow us to provide an explanation of the types of assistance we provide, from boarding at the departure airport to claiming baggage upon arrival.
Items available to give passengers a more comfortable journey.
