*The content of conversation with the customer may be recorded or monitored to ensure quality service.
Fax us your reservation in free format.
We will reply by the next day of receiving your request, between 9:00 a.m. and 8:00 p.m..
Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "
JAL Telephone Relay Service" through chat(function).
*
- -Please use the following numbers when toll-free numbers are not accessible (cell phones, international calls, etc.).
All applicable fees will be charged. Tel.03-5460-3783* - -Passengers outside Japan should contact their nearest JAL reservations or sales office.
- *The content of conversation with the customer may be recorded or monitored to ensure quality service.
Travel Support for all Priority Guests on Japan Airlines and American Airlines code share flights
Call transfer service from JAL Reservations to American Airlines (American) support desk is available for JL Priority Guests traveling on code-share flights on American. Also Medical Information Form is no longer necessary to be presented upon check-in.
In addition, JAL Medical Information Form can be used for code-share flights on American as long as medical oxygen or medical equipments are not used during the flight on and after 01 August 2011.
- Passengers with Walking Disabilities
- Passengers with Seeing Disabilities
- Passengers with Hearing and Speech Disabilities
- Passengers with Illness or Injury
- Peanut Allergy
- Passengers Using Stretcher
Please contact the JAL Priority Guest Reservations in advance.
- For Passengers on Code Share Flights
- For physically challenged passengers requiring an assistance dog, such as seeing-eye dog,hearing dog, and companion dog
- For Passengers Requesting Special In-flight Meals (International Flights Only)
- For Passengers Requesting Advance Seat Selection Service
- To customers renting a Child Seat or Body Support Belt
Learn more about our various assistance to meet your needs, from boarding at the departure airport to claiming your baggage upon arrival.
Find out about the various equipments available to assist your journey.
