JAL International Award Tickets

  • Journey to destinations around the world - starting at 7,500 miles for one-way travel and 15,000 miles for round-trip travel

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Changes To Awards after Mileage Redemption (Ticket Issuance)

Permitted

Changes to award tickets after mileage redemption are permitted as follows.

  • Changes to the flight number and flight date are permitted. (only when a seat is available on the new flight)
  • The following changes are not accepted on the JAL website. Please contact theopens in new windowJMB International Award Reservations Desk/JMB Center for assistance.
    • *When you wish to change your reservation to a seat that is available in a lower class of service than booked. (the difference in miles between the higher and lower class will not be refunded)
    • *When a flight sector was ticketed at a mileage level required for a higher class of service than booked and you wish to change to a seat that is available in the ticketed higher class of service.

Not Permitted

Changes to the traveler's name, the flight sector, the class of service, the routing, reversing the direction of travel and exchanges for other awards are not permitted.

  • *JAL International Award Tickets can be changed to the next higher class of service for the same flight sectors without incurring a mileage reinstatement fee. To be eligible, these requests must be made by phone. A opens in new windowTicketing Service Fee will apply for tickets issued.
    Requests will be accepted until 12:00*, 4 days prior to the departure of the first flight sector (not including the day of departure).
    • *American Region is based on US Pacific time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time. If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

    Waitlist reservations will be accepted until 8 days prior to the departure of the first international flight sector (not including the day of departure). Reservations that are not completed and ticketed by 8 days prior to departure of the first international flight sector will be canceled. Waitlisting is not permitted for new reservations made within 8 days of departure of the first international flight sector.

  • *The Mileage Reinstatement Service for Unused Awards is available for canceling and refunding completely unused awards.
  • *JMB members are responsible for all the mailing costs of award tickets sent to the JMB International Award Reservations Desk/JMB Center of your membership region.
  • *JAL International Award Tickets cannot be changed to waitlisted reservations or to open tickets. A ticket can only be changed to a flight that has available award seats.
  • *Effective for requests made on/after November 1, 2016, waitlisting will not be permitted. Additionally, if a reservation for a flight sector is confirmed, additional waitlisted reservations will not be permitted for that confirmed flight sector.

Upgrades

Award tickets cannot be upgraded by paying the difference in fare from the class of service on your award ticket. Award tickets cannot be combined with upgrade awards to get seated in the next higher class of service.

  • *Awards that include Japan domestic sectors may not be used for Japan domestic First Class or Class J. However, if available at the time of departure, you may use First Class or Class J by paying a surcharge. (Advance reservation for First Class and Class J are not permitted when traveling on JMB award tickets. You cannot board in First Class or Class J by using your mileage at the airport on the day of departure.)

Mileage Reinstatement Service for Unused Awards

After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards by paying the refund charge. All reinstated mileage must be returned to the JMB account from which it was redeemed. More information can be found here.

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