• * When the itinerary includes Japan domestic sectors, JAL/JTA domestic routes are eligible.
  JAC/RAC or code-share flights are not eligible.
• * For Japan domestic sectors included in international awards tickets, Japan domestic "First Class" and "Class J" cannot be used.
• * For code-share flights operated by other carriers, flights and sectors that can be used with international award tickets and upgrade awards are restricted.
• * Sectors where JAL Group airlines do not have traffic rights are not eligible.
• * Due to U.S. regulation, itineraries between U.S. mainland/Hawaii and Guam via Japan (and vice versa) must contain one or more international section(s) operated(*) by U.S. carriers.
  (*)U.S. carrier flights marketed by Japan Airlines are not included.
• * Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Awards can be used by the JMB member and the following relatives designated by the member:Please click here for details.

Please review the "JAL International Award Ticket Chart".

• * Even if the award ticket will be used for one-way travel, the round-trip mileage of the flight sector and class reserved will be deducted.
• * Awards issued for children and infants require the same mileage as those issued for adults.
• * Taxes, charges and various handling fees such as fuel surcharges and security surcharge applicable for JAL international award tickets will be collected from the applicable JMB member or the user of awards.

Please click here for further details of JAL international flight “Fuel surcharge” and “Security Surcharge”

Please review "Restricted Travel Dates for JAL International Award Tickets". If travel within Japan is included, "Restricted Travel Dates for JAL Group Domestic Award Tickets" will also apply. At other times the number of seats available for award travel may be limited, or may not be available.

JAL international award tickets are valid for one year from the date mileage is deducted (the date the award ticket is issued). Expiration date of award tickets indicates the flight date on the last flight coupon of the award tickets.
If you do not board the reserved flight, the award ticket will be invalid, and mileage refund and changes to other awards will not be available.

Itineraries

• As the selected flight may not be displayed on the homepage depending on the itinerary, please contact the JMB Center/JMB Award Ticket Reservation desk of your region for inquiries.
• All flights must be confirmed at the time mileage is redeemed.
• Award tickets are issued for round-trip travel. The cities of departure and return must be in the same area or within the same country.
• When two different award levels are involved in one round-trip journey, the higher award level will apply.
• The place or country of original departure cannot be used as a transfer point to a final destination.
• Japan domestic round-trip journey to and from origin or destination of the international travel originating from Japan is not permitted.
• Haneda and Narita airports in Tokyo are considered to be the same city, as are Itami and Kansai airports in Osaka, Chubu and Komaki airports in Nagoya, Incheon and Gimpo airports in Seoul or PuDong and Hongqiao airports in Shanghai.
  

Permitted

Not Permitted

• When two different award levels are involved in one round-trip journey, the higher award level will apply.

For each award, a maximum of 3 flight sectors will be allowed each way.

• However, a maximum of 2 Japan domestic flight sectors will be permitted for the total round-trip journey.
• Stopovers (a stay of more than 24 hours) in Japan are limited.

• 1. For journeys originating in Japan, stopovers in Japanese cities on route are not permitted. However, connections (staying less than 24 hours) are allowed.
• 2. When Japan is the destination of a journey originating outside Japan, one stopover in Japan is permitted in addition to the final destination city in Japan.
• 3. For journeys originating outside Japan, but going to another country beyond Japan, a maximum of two stopovers in Japan are permitted for the entire journey.

• When different classes of service are involved in 1 round-trip journey, required mileage will be a sum of half the round-trip required mileage for each class of service.

• Back-tracking is not permitted except journey within Japan or journey specified in award. (Back-tracking means reversing your direction of travel to make connections to continue onwards toward your next destination).
• Award tickets cannot be upgraded by paying the difference in fare from the class of service on your award ticket to a higher class of service.
• Award tickets and upgrade awards may not be combined. (This means when you are traveling on an economy class award ticket you can not use an upgrade award to get seated in business class.)
• Award may not be used for Japan Domestic First Class and Class J. However, if available at the time of departure, you may use First Class or Class J by paying a surcharge. (Advance reservation for First Class and Class J are not permitted when your base tickets are JMB award tickets. You cannot board in First Class and Class J by using your mileage at the airport on the day of departure.)

<Permitted>
Change to flight number and flight date are permitted.

• * Change to flight number and flight date are permitted if the reservation for the new flight is confirmed before boarding. Please note that airport offices are unable to handle these changes.
• * When you make changes to flight number or flight date, members may be requested to pay the differential between previous Fuel Surcharge / Insurance Surcharge and new ones.
• * Changes from a JAL Group airlines' flight to a JAL code-share flight operated by other airlines require the ticket to be re-issued/revalidated at least 1 day prior to the departure date, when a JAL code-share flight is not eligible for e-ticketing. Please note that airport offices are unable to handle these changes.

<Not Permitted>
Change to the traveler's name, the flight sector, the class of service, the routing, reversing the direction of travel and exchange of awards are not permitted.

• * "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused award tickets.
  Members are responsible for all the mailing costs of award tickets sent to the JMB Award Reservations desk in your region.

Change in the flight number is permitted through the JAL website only when all the passengers using the e-ticket change their flights to the same flight before commencement of travel.
Please contact the JMB International Award Reservation Desk if the route is changed to outside of an eligible route for e-ticket or if reservations for certain passengers are changed.

• * Changes will be accepted through the JAL website by 12:00 noon 4 days prior to the flight departure date.
• * Through the JAL website, waitlist is permitted for the flight sector where seats are not available and a change from a confirmed flight sector to another sector where the seats are available is permitted.
• * Changes through the JAL website may not be possible when special arrangements are made at the time of booking.

Requests for award ticket must be made through JAL web site or following JMB Award Reservation desk.
Reservation is available from 330 days prior to the departure date of your itinerary's final returning flight sector.

How to Apply

1.	JAL Homepage	. . .
2.	JMB International Award Reservations Desk, Japan	. . .	JMB International Award Reservations Desk, Japan 0570-025-121 (Toll call) When you use a international call or from PHS and IP-phone, please call 03-6733-3062 (Toll call). (8:00 - 19:00 / 7days a week) The content of conversation with the customer may be recorded or monitored to ensure quality service.

Deadlines for Award Application

• You must make reservations before requesting your award by calling the JMB International Award Reservations Desk from 10:00 of 330 days prior to the date of flight departure to 12:00 of 4 days prior to the date of departure (not including the day of departure). For deadline details, please refer to RECEIVING INTERNATIONAL AWARDS TICKETS below.
  Reservation is available from 330 days prior to the departure date of your itinerary's final returning flight sector.
• Deadline for waitlists for awards shall be 7 days prior to departure date. If the award arrangement is not completed by the deadline, the whole itinerary including a confirmed flight will be cancelled and the award request will become ineffective. When applications are made within 7 days prior to departure date, waitlists are not accepted.

Reminders for Award Application

• At the time of making reservations, you must already have in your JMB account the total amount of mileage that is needed for the award, otherwise you cannot make a reservation.
• All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued. Mileage will be redeemed by the Award Reservations Desk immediately at the time all flights have been confirmed and necessary arrangements on award issuance will be started.

• * Waitlists are not permitted for Japan domestic sectors included in JAL international award tickets. Waitlist application may be closed in certain international flights. Priority waitlisting for JMB Award reservations will apply to JMB FLY ON status members and JAL Global Club members.

• As the following passengers may need special arrangements, please contact the JMB Center/ JMB Award Reservation Desk of your region after completing the reservation bookings. Seat selection is also handled by the aforementioned JMB Center/ JMB Award Reservation Desk of your region.
• A pregnant passenger falling under any of the following:
  *Medical Information Form (MEDIF) must be submitted. Click here to download the Medical Information Form (MEDIF) .
• When the expected date of delivery is within four weeks (28 days)
• There is some doubt concerning the expected date of delivery
• In the case of a multiple pregnancy
• If there is a history of early delivery
• When a stretcher, medical device or medical oxygen tank is required
  *Medical Information Form (MEDIF) must be submitted. Click here to download the Medical Information Form (MEDIF) .
• * "JALCARD International Award Ticket Standard Mileage" and"JALCARD International Award Ticket Discount Mileage" award tickets are only eligible through JALWEB site.

For the security of our JMB members, all items sent from JMB can ONLY be mailed to your current address in Japan on record. Please notify JMB promptly of any change of address. However, when you apply for the routes eligible for e-tickets through the JAL website, please print out a “e-ticket passenger receipt” through the JAL website or receive a “e-ticket passenger receipt” via FAX number registered as member information (within Japan).

When picking up your award in person at JAL Group city international ticket office in Japan :

• You can pick up your award from the next day to 7 days from the day that all flights must be confirmed and mileage redemption processing must be completed .
• If the JMB member is to pick up the award, the member's JMB card, JALCARD, or other proof of identification must be presented.
• If a person other than the member is to pick up the award, proof of identification must be presented along with a letter of proxy signed by the JMB member specifying the name of the person who is to pick up the award and the name of the person who will use the award.
• Any applicable taxes or charges must be paid by a credit card that accepted by JMB.

After application for the award has been completed*1 the mileage used for the award can only be reinstated for totally unused award by paying the applicable fee. All reinstated mileage must be returned to the JMB account from which it was redeemed.
Please click here for details.

• ※It is unable to refund Domestic Award Tickets through the JAL website. Please call the JMB Center/JMB Award Ticket Reservation Desk of your region for refund of awards.

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