Redeeming Mileage JAL International Award Tickets

Important information

[NEW]
Effective for requests made on/after 08:00 (Japan time) October 1, 2015, waitlist holding periods or waitlist reservation deadlines will apply if a seat is not available on your preferred flight.
[Before ticketing] Waitlist holding period
[After ticketing] Waitlist reservation deadline

Effective for requests made from April 1, 2015, the rules for booking JAL International Award Tickets will be revised as follows. These revisions will apply only to reservations made by phone.

(1) Longer deadlines will be introduced for booking international award tickets.
(2) Changes to the next higher class of service will be permitted for JAL International Award Tickets.
(3) JAL International Award Tickets for one-way travel will be available at half the mileage required for a round trip award ticket.
(4) New reservations and reservation changes made by phone will incur a Ticketing Service Fee.

Eligible Routes

  • Japan Airlines (JAL) International Routes
JAL JAPAN AIRLINES

Who is Eligible for Awards

Awards can be used by the JMB member and the following relatives designated by the member:Please click here for details.

Required Mileage

Please review the "JAL International Award Ticket Chart".

[Requests made until March 31, 2015]
Even if the award ticket will be used for one-way travel, the round-trip mileage of the flight sector and class reserved will be deducted.

[Requests made from April 1, 2015]
One-way travel will be available at half the mileage required for a round-trip award ticket, provided that the reservation is made by phone.

Please click here for further details of JAL international flight “Fuel surcharge” and “Security Surcharge”

Restricted Travel Dates For Awards

Please review "Restricted Travel Dates for JAL International Award Tickets". If travel within Japan is included, "Restricted Travel Dates for JAL Group Domestic Award Tickets" will also apply. At other times the number of seats available for award travel may be limited, or may not be available.

validity

JAL international award tickets are valid for one year from the date mileage is deducted (the date the award ticket is issued). Expiration date of award tickets indicates the flight date on the last flight coupon of the award tickets.
If you do not board the reserved flight, the award ticket will be invalid, and mileage refund and changes to other awards will not be available.

Conditions For Using Award Tickets

Round-trip itineraries One-way itineraries

Round-trip itineraries

Itineraries

Permitted

TOKYO OUTBOUND RETURN LONDON TOKYO OUTBOUND RETURN HONG KONG MANILA

TOKYO OSAKA OUTBOUND RETURN LONDON

Not Permitted

NEWYORK PARIS OUTBOUND RETURN TOKYO
  • * New York (departure city) and Paris (return city) are not in the same area nor in the same country.
HANEDA FUKUOKA NARITA HONOLULU
  • * Even if Fukuoka is a transit point within 24 hours, domestic round-trip journey to/from origin can not be combined with the international travel originating from Japan.
TOKYO Y CLASS NEWYORK LONDON
  • * 55,000 miles are needed for this itinerary.
    Tokyo-New York=50,000
    Tokyo-London =55,000 (Economy Class)

For each award, a maximum of 3 flight sectors will be allowed each way.

TOKYO Y CLASS BANGKOK
  • * Sum of half the Tokyo-Bangkok round-trip mileage for C-class and Y-class will be required.
SYDNEY C CLASS TOKYO F CLASS LOS ANGELES
  • * Los Angeles-Sydney round-trip F-class mileage will be required.

Changes To Awards after Mileage Redemption

<Permitted>
Change to flight number and flight date are permitted.

Change in the flight number is permitted through the JAL website only when all the passengers using the e-ticket change their flights to the same flight before commencement of travel.
Please contact the JMB International Award Reservation Desk if the route is changed to outside of an eligible route for e-ticket or if reservations for certain passengers are changed.

[Important information]
Effective for requests made on/after 08:00 (Japan time) on October 1, 2015, the waitlist reservation deadline will be 8 days prior to the departure date of the international flight.

* On the JAL website, the waitlist reservation deadline will be either "8 days prior to the departure of the waitlisted flight" or "4 days prior to the commencement of travel (first flight sector)," whichever is earlier.

<Not Permitted>
Change to the traveler's name, the flight sector, the class of service, the routing, reversing the direction of travel and exchange of awards are not permitted.

How To Redeem / Use / Receive Awards

Requests for award ticket must be made through JAL web site or following JMB Award Reservation desk.
Reservation is available from 330 days prior to the departure date of your itinerary's final returning flight sector.

How to Apply

1. JAL Homepage . . . 
Please apply from here
2. JMB International Award Reservations Desk, Japan . . .  JMB International Award Reservations Desk, Japan
ND0570-025-121
(Toll call)
When you use a international call or from IP-phone, please call 03-6733-3062 (Toll call).
(8:00 - 19:00 / 7days a week)
The content of conversation with the customer may be recorded or monitored to ensure quality service.
*Requests made by phone will incur a Ticketing Service Fee.

* "JAL International Award Tickets Discount Mileage" and "JALCARD International Award Ticket Discount Mileage" award tickets are only eligible through JALWEB site.

Deadlines for Award Reservations (all times are Japan time)

Award reservations will be accepted from 10:00, 330 days prior to flight departure (not including the day of departure). The deadline for award reservations will be 12:00, 4 days prior to flight departure if the reservation is made through the JAL website, or 12:00 on the day prior to flight departure if the reservation is made by phone.

When reserving an itinerary, reservations are available from 330 days prior to the departure date of your itinerary's final returning flight sector.

  Reservations made on the JAL website Reservations made by phone
Japan Region 12:00 (*1), 4 days prior to the departure of the first flight sector (not including the day of departure) 12:00 (Japan time), 1 day prior to the departure of the first flight sector
American Region / Europe, Middle East & Africa Region / Asia & Oceania Region 12:00 (*2), 2 days prior to the departure of the first flight sector

[Important information]
Effective for requests made on/after 08:00 (Japan time) October 1, 2015, the following waitlist holding periods will apply if a seat is not available on your preferred flight.

Itinerary Waitlist holding period
90 - 330 days prior to the departure of the first flight sector Waitlisted reservations will be held until 82 days prior to the departure of the first international sector
8 - 89 days prior to the departure of the first flight sector Waitlisted reservations will be held until either 7 days after making the reservation, or 8 days prior to the departure of the first international sector, whichever is earlier Waitlisting is not permitted
Within 7 days prior to the departure of the first flight sector Waitlisting is not permitted

*Waitlisted requests that are not booked and ticketed by the relevant waitlist holding period will be canceled.

Reminders for Award Application

Notes on redeeming for awards when applying for the JALCARD Family Program

Receiving International Award Tickets

For the security of our JMB members, all items sent from JMB can ONLY be mailed to your current address in Japan on record. Please notify JMB promptly of any change of address. However, when you apply for the routes eligible for e-tickets through the JAL website, please print out a “e-ticket passenger receipt” through the JAL website or receive a “e-ticket passenger receipt” via FAX number registered as member information (within Japan).

When picking up your award in person at JAL Group city international ticket office in Japan :

Mileage Reinstatement Service for Unused Awards

After application for the award has been completed*1 the mileage used for the award can only be reinstated for totally unused award by paying the applicable fee. All reinstated mileage must be returned to the JMB account from which it was redeemed.
Please click here for details.

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