[May 23, 2025]
Currently, some customers are experiencing problems logging into the JAL Mileage Bank (JMB) with JAL app.
If you are using an Android device, please follow the steps below to resolve this issue.
1. Open Settings
2. Select Apps & Notifications or Apps
3. Select the JAL app
4. Select Storage and Cache
5. Manage Storage or delete Data *
* Depending on the device model, Storage and Cache may be separated, but please delete both Storage and Cache.
If you are using an iOS device, or if the above operation does not resolve the issue, please use the JAL website.
We sincerely apologize for any inconvenience caused.
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iOS | iPhone with OS 14.0 or higher |
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Android | OS 8.0 or higher |