Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on domestic routes due to the impact of COVID-19.
Customers with applicable flight reservations
We will contact you by e-mail.
We apologize for the inconvenience, but please confirm the contents and proceed as directed.
Available from the day before the boarding date
Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on international routes due to the impact of COVID-19.
Information for international flights
We may continue to reduce the number of flights on some routes while monitoring demand trends on each route.
Details regarding flight suspensions, reductions, changes of aircraft, schedule changes, and charter flights will be announced on the website as soon as they are decided.
Please note that as we continue to monitor entry restrictions and consider further flight reductions, we have temporarily suspended new reservations for some flights.
Available from 2 days before the boarding date
Each country updates its immigration policies and restrictions on entry or quarantine measures as they change.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry.
Customers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.
Information regarding changes in our lounge services due to the impact of COVID-19
The food and beverage service provided in our lounge has been changed as follows.
Please note that this change may limit the products offered at our lounges in Japan.
Thank you very much for your kind understanding and corporation.
Please refrer below for more updates regarding Domestic Lounges and International Lounges (JAL Lounges & 3rd-party Lounges).
Information regarding changes to inflight services due to the impact of COVID-19
In order to maintain a safe and secure environment, the following measures have put in place.
First Class
We have temporarily stop the magazine service from March 28, 2020.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.
Business Class
We have temporarily stop the magazine service from March 28, 2020.
Meals have individually wrapped or served with the lids on.
The service style have change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.
Economy Class
Meals have individually wrapped or served with the lids on.
Based on notification by the Civial Aviation Administration of China, we have change the Inflight meal menu.
Henceforth, we have cease accepting orders for Inflight Meal Reservation Service for Special Inflight Meals.
Applicable Flights
Due to the change of operational policies at our Europe-based catering companies, we have change the Business Class menu from July 1, 2020.
Henceforth, we have cease accepting orders for Inflight Meal Reservation Service for Special Inflight Meals.
Applicable Flights
In response to the spread of the new Coronavirus, business hours of check-in counters at various airports will be changed.
Please refer below.
In reaction to the Coronavirus , London Heathrow Airport Terminal 3 closed.
Until July 28
moved to Terminal 2
From July 29
moved to Terminal 5
check-in counter is Zone C
Please confirm the location of the Japan Airlines check-in counters on the Flights Information Board situated at Terminal.
Due to facility restrictions at Terminal 5, passengers who bring pets or carry-on baggage longer than 2.4m need to apply in advance.
Apply in advance
Pets or carry-on baggage longer than 2.4m.
Please contact the following in advance.
Please contact your nearest Japan Airlines branch or sales office.
Due to COVID-19, Terminal 2 used by JAL-operated flights has been closed since April 2020, but it has been decided to reopen from June 1, 2021.
During the closing period until May 31, 2021, JAL-operated flights will use Terminal 1 (check-in counter is Hall B).
Please check the terminal information in advance as the terminal may change suddenly. For more information about Frankfurt International Airport, please check the airport site.
JAL Plaza Yurakucho is taking measures to prevent the spread of COVID-19. Please refer to the below.