Domestic Flights
Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on domestic routes due to the impact of COVID-19.
Information regarding domestic routes
Regarding further flight suspension, reduction of flight frequency, schedule change and non-scheduled service on domestic routes, will be announced through our websites.
Reduced flights during September will be announced by the middle of August.
Please refer to the link below for more details on flight suspension, reduction of flight frequency, schedule change and non-scheduled service.
Customers with applicable flight reservations
We will contact you by e-mail.
We apologize for the inconvenience, but please confirm the contents and proceed as directed.
Search live departure and arrival times
Available from the day before the boarding date
International Flights / Entry Restrictions and Quarantine Measures
Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on international routes due to the impact of COVID-19.
Please refer to the link below for more details on flight suspension, reduction of flight frequency, schedule change and non-scheduled service.
Search live departure and arrival times
Available from 2 days before the boarding date
Entry Restrictions and Quarantine Measures
Each country updates its immigration policies and restrictions on entry or quarantine measures as they change.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry.
Customers are advised to check the relevant information from embassies, consulates, and health ornagizations of the destination country.
Lounge service
Information regarding changes in our lounge services due to the impact of COVID-19
Food/Beverage Services
The food and beverage service provided in our lounge has been changed as follows.
- (International Lounges in Japan) We will be shifting to providing individual meals, pre-packaged meals, or meals provided by lounge staff in order to ensure all our guests can enjoy our service with peace of mind.
- (Domestic Lounges) We will provide packaged meals.
- (International Lounges outside Japan) We will be shifting to providing individual meals, pre-packaged meals, or meals provided by lounge staff in order to ensure all our guests can enjoy our service with peace of mind.
Please note that this change may limit the products offered at our lounges in Japan.
Thank you very much for your kind understanding and corporation.
Lounge business hours
Please refrer below for more updates regarding Domestic Lounges and International Lounges (JAL Lounges & 3rd-party Lounges).
Inflight Meal and Liquor Service
Information regarding changes to inflight services due to the impact of COVID-19
Domestic Flights
All classes
- We will temporarily stop the JAL TODOFUKEN STAMP Project from May 15, 2020.
- We will temporarily stop the Inflight Snack Sales Service (Beer, Ice Cream) for Okinawa NAHA flights from June 1, 2020.
- We will temporarily stop handling cash for inflight sales from July 1, 2020.
Acceptable forms of payment will be: credit cards, JAL coupons, JAL Travel Coupons, and JAL Gift Certificates.
First Class
In order to maintain a safe and secure environment, the following measures will be put in place.
- Our hand towel service will be temporarily changed to providing disposable pre-packaged wet towels.
- Drinks will be served in plastic and paper cups.
- We will temporarily serve inflight meals with lids or in a package.
- We will temporarily halt miso soup service for OSAKA ITAMI flights.
Class J and Economy Class
- We have temporarily suspended blanket and pillow service.
The temperature in the cabin may feel cold depending on your condition, so please bring clothes to put on such as jacket if necessary. - We will temporarily serve carton green tea for the drink service. Apple juice is prepared for children.
We will have Minute Maid® Apple Juice and Coca-Cola® available starting July 1, 2020.
International Flights
All classes
- Our hand towel service will be temporarily changed to providing disposable pre-packaged wet towels.
- We will temporarily stop handling cash for inflight sales from July 1, 2020.
Acceptable forms of payment will be: credit cards, JAL coupons, JAL Travel Coupons, and JAL Gift Certificates.
First and Business Class
First Class
We will temporarily stop the magazine service from March 28, 2020.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.
Business Class
We will temporarily stop the magazine service from March 28, 2020.
Meals will be individually wrapped or served with the lids on.
The service style will change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.
Economy Class
Meals will be individually wrapped or served with the lids on.
Inflight meal service for flights to/from Dalian
- Based on a notice given by the Dalian government, we will stop serving inflight meals for flights departing from Japan to Dalian (JL829).
- Based on a notice given by the Civil Aviation Administration of China, we will serve boxed meals for flights departing from Dalian to Japan (JL820).
Inflight meal service for flights from Europe
Due to the change of operational policies at our Europe-based catering companies, we will change the Business Class menu from July 1, 2020.
Henceforth, we will cease accepting orders for Inflight Meal Reservation Service for Business Class and Special Inflight Meals.
Applicable Flights
From London to Japan（JL44）*From April 10, 2020
From Paris to Japan（JL46）*From July 1, 2020
From Frankfurt to Japan（JL408）*From July 1, 2020
From Helsinki to Japan（JL48）*From July 1, 2020
Information on airports and branches
Check-in Counter Operating Hours
In response to the spread of the new Coronavirus, business hours of check-in counters at various airports will be changed.
Please refer below.
Temporary Closure of London Heathrow Airport Terminal 3
In reaction to the Coronavirus , London Heathrow Airport Terminal 3 closed.
Terminal
Until July 28
moved to Terminal 2
From July 29
moved to Terminal 5
check-in counter is Zone C
Please confirm the location of the Japan Airlines check-in counters on the Flights Information Board situated at Terminal.
Checked baggage at Terminal5
Due to facility restrictions at Terminal 5, passengers who bring pets or carry-on baggage longer than 2.4m need to apply in advance.
Apply in advance
Pets or carry-on baggage longer than 2.4m.
Please contact the following in advance.
Please contact your nearest Japan Airlines branch or sales office.
Temporary Closure of Frankfurt Airport Terminal 2
In reaction to the COVID-19 epidemic, Japan Airlines will move from Terminal 2 to Terminal 1 Effective July 1, 2020.
The JAL check-in counter is located at Terminal 1, Hall B, until further notice.
Lastly, if you need any information concerning the facilities of the airport, please access the Frankfurt Airport website.
- Link opens in new window. Site may not meet accessibility guidelines.
Requests for our guests visiting our Tokyo ticketing office (JAL Plaza Yurakucho)
JAL Plaza Yurakucho is taking measures to prevent the spread of COVID-19. Please refer to the below.
