More information regarding flight suspension and schedule change, changes in service in our lounges and on board, and entry restrictions and disinfection measures.
Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on domestic routes due to the impact of COVID-19.
Customers with applicable flight reservations
We will contact you by e-mail.
We apologize for the inconvenience, but please confirm the contents and proceed as directed.
Available from the day before the boarding date
Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on international routes due to the impact of COVID-19.
Information for international flights
We may continue to reduce the number of flights on some routes while monitoring demand trends on each route.
Details regarding flight suspensions, reductions, changes of aircraft, schedule changes, and charter flights will be announced on the website as soon as they are decided.
Please note that as we continue to monitor entry restrictions and consider further flight reductions, we have temporarily suspended new reservations for some flights.
Available from 2 days before the boarding date
Each country updates its immigration policies and restrictions on entry or quarantine measures as they change.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry.
Customers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.
Information regarding changes in our lounge services due to the impact of COVID-19
The food and beverage service provided in our lounge has been changed as follows.
Please note that this change may limit the products offered at our lounges in Japan.
Thank you very much for your kind understanding and corporation.
Please refrer below for more updates regarding Domestic Lounges and International Lounges (JAL Lounges & 3rd-party Lounges).
Information regarding changes to inflight services due to the impact of COVID-19
In order to maintain a safe and secure environment, the following measures have put in place.
We have temporarily stop handling cash for inflight sales from July 1, 2020. If a passenger is interested in in-flight shopping, a cabin attendant will bring the items to the passenger. Please ask a cabin attendant.
First Class
We have temporarily stop the magazine service from March 28, 2020.
Our hand towel service have temporarily changed to providing disposable pre-packaged wet towels.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.
Business Class
We have temporarily stop the magazine service from March 28, 2020.
Our hand towel service have temporarily changed to providing disposable pre-packaged wet towels.
Meals have individually wrapped or served with the lids on.
The service style have change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.
Economy Class
Meals have individually wrapped or served with the lids on.
In response to the spread of the new Coronavirus, business hours of check-in counters at various airports will be changed.
Please refer below.
JAL Plaza Yurakucho is taking measures to prevent the spread of COVID-19. Please refer to the below.